DS460 disk shelf shows fans unavailable
Applies to
- ONTAP 9
- DS460C Disk shelves
Issue
- EMS log shows following messages:
[Node-01: dsa_disc: ses.status.fanError:EMERGENCY]: DS460-12 (S/N XXXXXXXX) shelf X on channel 2d cooling fan error for Cooling element 8 7 6 5: critical status no redundancy. This module is on the rear of the shelf to the right.
[Node-01: dsa_disc: ses.status.fanError:EMERGENCY]: DS460-12 (S/N XXXXXXXX) shelf X on channel 2d cooling fan error for Cooling element 8 7 6 5: critical status no redundancy. This module is on the rear of the shelf to the right.- The impacted shelf shows the following fan status in environment:
::> system node run -node <nodename> -command environment status
Cooling Units by element:[1] 5100 RPM[2] 4500 RPM[3] 5070 RPM[4] 4500 RPM[5] Unavailable<--[6] Unavailable<--[7] Unavailable<--[8] Unavailable<--- Storage fault shows 'NOT INSTALLED' for the Fans Element Status similar to the following:
::> system node run -node <nodename> -command storage show fault -v
...
Fans:
Element Status Status Bytes Status Descriptions
1: OK 01,05,13,A6
2: OK 01,04,41,A5
3: OK 01,04,4A,A5
4: OK 01,04,56,A5
5: NOT INSTALLED 05,00,00,20
6: NOT INSTALLED 05,00,00,20
7: NOT INSTALLED 05,00,00,20
8: NOT INSTALLED 05,00,00,20
- Fan module is replaced, but the issue remains.