DS460 disk shelf fault

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Visibility:: Public

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Category:: fas-systems

Specialty:: HW

Last Updated:

Applies to

DS460C Storage shelf

Issue

A critical fault was reported on the DS460C disk storage shelf 21 attached to channel 0b

EMS

Mon Aug 11 03:35:54 [node-1: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0b. Check fans, power supplies, disks, and temperature sensors.

Mon Aug 11 03:36:00 [node-1: monitor: monitor.globalStatus.critical:EMERGENCY]: Disk shelf fault.

Mon Aug 11 03:36:03 [node-1: dsa_worker5: ses.status.temperatureWarning:alert]: DS460-12 (S/N xxxxxxxxxxxxxxx) shelf 21 on channel 0b temperature warning for Temperature sensor 15: not installed or failed. Current temperature: 37 C (98 F). This module is on the front of the shelf 3rd drawer from the top, module A sensor 2.

Mon Aug 11 03:36:03 [node-1: dsa_worker5: ses.status.temperatureWarning:alert]: DS460-12 (S/N xxxxxxxxxxxxxxx) shelf 21 on channel 0b temperature warning for Temperature sensor 25: not installed or failed. Current temperature: 36 C (96 F). This module is on the front of the shelf 3rd drawer from the top, module B sensor 2.

STORAGE-FAULT

Enclosure Status: normal

Channel: 0b

Shelf: 21

Shelf Type: DS460-12

Product Serial Number: xxxxxxxxxxxxxxx

Module Type: IOM12B

Disk Elements:

Element Status Status Bytes Status Descriptions

0 [Bay 0]: NOT AVAILABLE 07,00,00,00

1 [Bay 1]: NOT AVAILABLE 07,01,00,00

2 [Bay 2]: NOT AVAILABLE 07,02,00,00

3 [Bay 3]: NOT AVAILABLE 07,03,00,00

4 [Bay 4]: NOT AVAILABLE 07,04,00,00

5 [Bay 5]: NOT AVAILABLE 07,05,00,00

6 [Bay 6]: NOT AVAILABLE 07,06,00,00

7 [Bay 7]: NOT AVAILABLE 07,07,00,00

8 [Bay 8]: NOT AVAILABLE 07,08,00,00

9 [Bay 9]: NOT AVAILABLE 07,09,00,00

10 [Bay 10]: NOT AVAILABLE 07,0A,00,00

11 [Bay 11]: NOT AVAILABLE 07,0B,00,00

12 [Bay 0]: OK 01,00,00,00

13 [Bay 1]: OK 01,01,00,00

14 [Bay 2]: OK 01,02,00,00

15 [Bay 3]: OK 01,03,00,00

16 [Bay 4]: OK 01,04,00,00

17 [Bay 5]: OK 01,05,00,00

18 [Bay 6]: OK 01,06,00,00

19 [Bay 7]: OK 01,07,00,00

20 [Bay 8]: OK 01,08,00,00

21 [Bay 9]: OK 01,09,00,00

22 [Bay 10]: OK 01,0A,00,00

23 [Bay 11]: OK 01,0B,00,00

24 [Bay 0]: OK 01,00,00,00

25 [Bay 1]: OK 01,01,00,00

26 [Bay 2]: OK 01,02,00,00

27 [Bay 3]: OK 01,03,00,00

28 [Bay 4]: OK 01,04,00,00

29 [Bay 5]: OK 01,05,00,00

30 [Bay 6]: OK 01,06,00,00

31 [Bay 7]: OK 01,07,00,00

32 [Bay 8]: OK 01,08,00,00

33 [Bay 9]: OK 01,09,00,00

34 [Bay 10]: OK 01,0A,00,00

35 [Bay 11]: OK 01,0B,00,00

36 [Bay 0]: OK 01,00,00,00

37 [Bay 1]: OK 01,01,00,00

38 [Bay 2]: OK 01,02,00,00

39 [Bay 3]: OK 01,03,00,00

40 [Bay 4]: OK 01,04,00,00

41 [Bay 5]: OK 01,05,00,00

42 [Bay 6]: OK 01,06,00,00

43 [Bay 7]: OK 01,07,00,00

44 [Bay 8]: OK 01,08,00,00

45 [Bay 9]: OK 01,09,00,00

46 [Bay 10]: OK 01,0A,00,00

47 [Bay 11]: OK 01,0B,00,00

48 [Bay 0]: OK 01,00,00,00

49 [Bay 1]: OK 01,01,00,00

50 [Bay 2]: OK 01,02,00,00

51 [Bay 3]: OK 01,03,00,00

52 [Bay 4]: OK 01,04,00,00

53 [Bay 5]: OK 01,05,00,00

54 [Bay 6]: OK 01,06,00,00

55 [Bay 7]: OK 01,07,00,00

56 [Bay 8]: OK 01,08,00,00

57 [Bay 9]: OK 01,09,00,00

58 [Bay 10]: OK 01,0A,00,00

59 [Bay 11]: OK 01,0B,00,00

Drawers Control Module:

Element Status Status Bytes Status Descriptions

1 [IOM12B A] : CRITICAL 02,40,00,00 FAIL

2 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0

3 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0

4 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0

5 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0

6 [IOM12B B] : CRITICAL 02,40,00,00 FAIL

7 [IOM12B B] : OK 01,00,01,01 REPORT, TYPE BIT0

8 [IOM12B B] : OK 01,00,01,01 REPORT, TYPE BIT0

9 [IOM12B B] : OK 01,00,01,01 REPORT, TYPE BIT0

10 [IOM12B B] : OK 01,00,01,01 REPORT, TYPE BIT0

ENVIRONMENT

Temperature Sensor installed element list: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29; with error: none

Shelf temperatures by element:

[1] 20 C (68 F) (ambient) Normal temperature range

[2] 29 C (84 F) Normal temperature range

[3] 30 C (86 F) Normal temperature range

[4] 30 C (86 F) Normal temperature range

[5] 29 C (84 F) Normal temperature range

[6] 31 C (87 F) Normal temperature range

[7] 31 C (87 F) Normal temperature range

[8] 32 C (89 F) Normal temperature range

[9] 34 C (93 F) Normal temperature range

[10] Unavailable

[11] 32 C (89 F) Normal temperature range

[12] 31 C (87 F) Normal temperature range

[13] 33 C (91 F) Normal temperature range

[14] 32 C (89 F) Normal temperature range

[15] Unavailable

[16] 33 C (91 F) Normal temperature range

[17] 32 C (89 F) Normal temperature range

[18] 32 C (89 F) Normal temperature range

[19] 33 C (91 F) Normal temperature range

[20] Unavailable

[21] 30 C (86 F) Normal temperature range

[22] 31 C (87 F) Normal temperature range

[23] 32 C (89 F) Normal temperature range

[24] 31 C (87 F) Normal temperature range

[25] Unavailable

[26] 32 C (89 F) Normal temperature range

[27] 31 C (87 F) Normal temperature range

[28] 30 C (86 F) Normal temperature range

[29] 32 C (89 F) Normal temperature range

DCM installed element list: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10; with error: 1, 6

DCM information by element:

[1] Serial number: Part number:

Type: Vendor: Firmware version:

[2] Serial number: xxxxxxxxxxxx Part number: 111-04834+A1