System Manager access and authentication resolution guide
Applies to
- System Manager
- ONTAP
- Custom users and roles
- Active Directory authentication
- SAML authentication
System Manager Access and Authentication
This KB brings together knowledge related to System Manager Login and Authentication issues.
| Issue Description | Solution |
|---|---|
| Can I Log into System Manager via Cluster LIF and Node LIF? | Unable to access System Manager using SVM LIF |
| Cluster Web Services are not responsive | System Manager is unable to Add ONTAP Cluster, Window displays: Retrieving System Details |
| System Manager inaccessible due to "PR_END_OF_FILE_ERROR" | System Manager inaccessible due to "PR_END_OF_FILE_ERROR" |
| "500 Connection Refused" when accessing System Manager | ONTAP web services are unresponsive on a node in the cluster |
| System Manager is inaccessible after ONTAP upgrade | |
| Unable to access System manager because of expired ONTAP SSL Certificate |
System Manager does not load and shows blank screen with no errors Unable to access System Manager because of expired SSL certificate |
| How do I enable or disable http access to System Manager? | How to enable or disable http access to System Manager |
| The requested URL was not found on this server | System Manager is inaccessible when the requested URL is not found |
| Custom users and role issues | Solution |
|---|---|
| Create a custom role and user for System Manager | How to create a custom role and user for OnCommand System Manager in ONTAP 9 |
| System Manager Authentication fails when ONTAPI and HTTP Application have not been assigned to the user or group in ONTAP | Login fails when connecting to a clustered ONTAP system using an ONTAPI or ZAPI based application such as OnCommand System Manager |
| Custom role must have Sysmgr Service assigned to it in ONTAP | New admin cannot access System Manager with custom role |
| Custom user role must enable the ONTAP Web Security Service | Failed to login to ONTAP System Manager with a custom role after an upgrade to ONTAP 9.7 |
| Can an SVM admin access System Manager? | Can access to System Manager be provided on a per SVM basis? |
| Active Directory/LDAP Authentication | Solution |
|---|---|
| Configure ONTAP to use Active Directory for ONTAP System Manager user login | How to configure ONTAP to use Active Directory for ONTAP System Manager user login |
| Configure System Manager for authentication using domain user or group | How to configure System Manager for authentication using domain user or group? |
| System Manager Active Directory login fails when user belongs to two domain groups | System Manager Active Directory login fails when user belongs to two domain groups |
| SAML Authentication | Solution |
|---|---|
| SAML Authentication Resolution Guide | System Manager SAML Authentication Resolution Guide |
Additional Information
OnCommand System Manager Connectivity issues for Data ONTAP operating in 7-Mode