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System Manager access and authentication resolution guide

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Applies to

  • System Manager 
  • ONTAP
  • Custom users and roles
  • Active Directory authentication
  • SAML authentication

System Manager Access and Authentication

This KB brings together knowledge related to System Manager Login and Authentication issues.

Issue Description Solution
Can I Log into System Manager via Cluster LIF and Node LIF? Unable to access System Manager using SVM LIF
Cluster Web Services are not responsive System Manager is unable to Add ONTAP Cluster, Window displays: Retrieving System Details
System Manager inaccessible due to "PR_END_OF_FILE_ERROR" System Manager inaccessible due to "PR_END_OF_FILE_ERROR"
"500 Connection Refused" when accessing System Manager ONTAP web services are unresponsive on a node in the cluster
System Manager is inaccessible after ONTAP upgrade
Unable to access System manager because of expired ONTAP SSL Certificate System Manager does not load and shows blank screen with no errors
How do I enable or disable http access to System Manager? How to enable or disable http access to System Manager
The requested URL was not found on this server System Manager is inaccessible when the requested URL is not found
 
Custom users and role issues Solution
Create a custom role and user for System Manager How to create a custom role and user for OnCommand System Manager in ONTAP 9
System Manager Authentication fails when ONTAPI and HTTP Application have not been assigned to the user or group in ONTAP Login fails when connecting to a clustered ONTAP system using an ONTAPI or ZAPI based application such as OnCommand System Manager
Custom role must have Sysmgr Service assigned to it in ONTAP New admin cannot access System Manager with custom role
Custom user role must enable the ONTAP Web Security Service Failed to login to ONTAP System Manager with a custom role after an upgrade to ONTAP 9.7
Can an SVM admin access System Manager? Can access to System Manager be provided on a per SVM basis?
 
Active Directory Authentication Solution
Configure ONTAP to use Active Directory for ONTAP System Manager user login How to configure ONTAP to use Active Directory for ONTAP System Manager user login
Configure System Manager for authentication using domain user or group How to configure System Manager for authentication using domain user or group?
System Manager Active Directory login fails when user belongs to two domain groups System Manager Active Directory login fails when user belongs to two domain groups
 
SAML Authentication Solution
SAML Authentication Resolution Guide System Manager SAML Authentication Resolution Guide

 

 

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