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Login fails when connecting to a ONTAP system using an ONTAPI or ZAPI based application

Last Updated:

Applies to

  • OnCommand Unified Manager 5.x / 6.x / 7.2 / 7.3 / 9.4
  • Active IQ Unified Manager 9.6+
  • OnCommand System Manager
  • OnCommand Workflow Automation
  • OnCommand API Services
  • SnapCenter Plug-in for Oracle
  • SnapCenter Server
  • SnapCenter Plug-in for SQL
  • SnapCenter Plug-in for UNIX
  • SnapCenter Plug-in for SAP HANA
  • SnapCenter Plug-in for VMware
  • SnapCenter Plug-in Creator
  • SnapCenter Plug-in for Microsoft Windows
  • OnCommand Insight 7.x
  • SnapCenter Plug-in for Exchange
  • AV Connector
  • Virtual Storage Console(VSC)


  • Unable to log into Ontap using an application that leverages API calls in the form of ONTAPI and ZAPI, to log in to a clustered Data ONTAP over HTTP or HTTPS.   The communication fails with the following error message:

Incorrect credentials, you may have entered invalid username or password.

  • This can occur even if you have entered the correct username and password.


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