Skip to main content
NetApp Knowledge Base

StorageGrid upgrade error with one or more nodes failed to start the upgrade service

Views:
351
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

StorageGrid 11.3 upgrading to StorageGrid 11.4

Issue

  • StorageGrid upgrade UI shows "One or more nodes failed to start the upgrade service: node_name".
  • Issue persists even after rebooting the primary admin node.
  • gdu-server.log shows the below output:

I, [2020-11-24T06:39:27.039158 #3456]  INFO -- gdu-server: Executing command `pgrep --full --list-full 'upgrade-service.rb($| -)' 2>&1` on node_name, [2020-11-24T06:39:27.127902 #3456]  INFO -- gdu-server: Upgrade service is not running:
I, [2020-11-24T06:39:27.128137 #3456]  INFO -- gdu-server: Copying upgrade service package /var/local/install/upgrade-service.tgz to HJSD-SG
I, [2020-11-24T06:39:27.128307 #3456]  INFO -- gdu-server: Executing command `/sbin/ifconfig` on localhost
I, [2020-11-24T06:39:27.134291 #3456]  INFO -- gdu-server: Executing command `hostname` on localhost
I, [2020-11-24T06:39:27.137485 #3456]  INFO -- gdu-server: Copying file upgrade-service.tgz to host HJSD-SG
I, [2020-11-24T06:39:27.137724 #3456]  INFO -- gdu-server: Executing command `test -e "/var/local/install/upgrade-service.tgz"` on localhost
I, [2020-11-24T06:39:27.256155 #3456]  INFO -- gdu-server: Executing command `stat -Lc "%s" "/var/local/install/upgrade-service.tgz" 2>/dev/null` on HJSD-SG
I, [2020-11-24T06:39:27.338835 #3456]  INFO -- gdu-server: Executing command `stat -Lc "%s" "/var/local/install/upgrade-service.tgz" 2>/dev/null` on localhost
I, [2020-11-24T06:39:27.347464 #3456]  INFO -- gdu-server: Executing command `scp -o NumberOfPasswordPrompts=0 "/var/local/install/upgrade-service.tgz" root@node_name:"/var/local/install/upgrade-service.tgz" 2>&1` on localhost
E, [2020-11-24T06:39:27.385099 #3456] ERROR -- gdu-server: Unable to start upgrade service on node_name.
E, [2020-11-24T06:39:27.385298 #3456] ERROR -- gdu-server: Failed to execute scp command with '{:file=>"\"/var/local/install/upgrade-service.tgz\"", :host=>"localhost"}, {:host=>"node_name", :file=>"\"/var/local/install/upgrade-service.tgz\""}' on localhost - 1, 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.