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    • E-Series controller OS OL 7 segment LED error with non-responding serial console
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_controller_OS_OL_7_segment_LED_error_with_non-responding_serial_console
      Applies to NetApp E-Series NetApp EF-Series Issue One of the controller is in lock down with 7 segment led as OS OL Controller does not respond to serial cable input and or the SANtricity management a...Applies to NetApp E-Series NetApp EF-Series Issue One of the controller is in lock down with 7 segment led as OS OL Controller does not respond to serial cable input and or the SANtricity management application. (Expected behaviour)
    • Disk Write latency in storageGRID Diagnostics
      https://kb.netapp.com/hybrid/StorageGRID/Alerts/Disk_Write_latency_in_storageGRID_Diagnostics
      Applies to StorageGRID software OS 11.5.0 Baremetal (DELL bespoke server) Issue High Disk Write Latency observed on storageGRID node in Support > Diagnostics section.
    • StorageGRID Upgrade 11.0.1 to 11.1.1 stuck at Starting services with Error: rsm failed to start
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_Upgrade_11_0_1_to_11_1_1_stuck_at_Starting_services_with_Error__rsm_failed_to_start
      Applies to SG5600 StorageGRID OS 11.0.1 Replicated State Machine Service (RSM service) Issue StorageGRID firmware upgrade from v11.0.1 to v11.1.1 is stuck at Stage 'Starting services' showing 'Error: ...Applies to SG5600 StorageGRID OS 11.0.1 Replicated State Machine Service (RSM service) Issue StorageGRID firmware upgrade from v11.0.1 to v11.1.1 is stuck at Stage 'Starting services' showing 'Error: rsm failed to start'.
    • FabricPool gets "object.store.unavailable: Unable to connect to the object store Bucket from node Reason"
      https://kb.netapp.com/hybrid/StorageGRID/Alerts/FabricPool_gets_object_store_unavailable__Unable_to_connect_to_the_object_store_Bucket_from_node_Reason
      object.store.unavailable: Unable to connect to the object store "S3Bucket" from node. 2021-09-20T21:59:05Z 1286494450952600 [0:0] OSC_ERR: logFailedCmd:352 PUT Cmd ID:975 name:"Object" failed with OSC...object.store.unavailable: Unable to connect to the object store "S3Bucket" from node. 2021-09-20T21:59:05Z 1286494450952600 [0:0] OSC_ERR: logFailedCmd:352 PUT Cmd ID:975 name:"Object" failed with OSC error: 109 2021-09-20T21:59:05Z 1286494450955754 [0:0] OSC_ERR: logFailedCmd:368 Stats of PUT Cmd ID:975, wait 0us, start-send 142296us, 1stbyte 77133us, 1st-lastbyte 13us 2021-09-20T21:59:05Z 1286494453372192 [0:0] OSC_ERR: populateErrorResponse:903 Unknown error code from provider: ExceededQuota
    • StorageGRID expansion site reports Error: Nodetool rebuild failed. Retrying
      https://kb.netapp.com/hybrid/StorageGRID/Object_Mgmt/StorageGRID_expansion_site_reports_Error__Nodetool_rebuild_failed_Retrying
      Applies to StorageGRID 11.3 Issue Error: Nodetool rebuild failed error is reported on fifth step "Expanding Cassandra Cluster" while expanding new nodes.
    • Commvault transfer speed reduced after upgrading StorageGRID to 11.5.0
      https://kb.netapp.com/hybrid/StorageGRID/Performance/Commvault_transfer_speed_reduced_after_upgrading_StorageGRID_to_11.5.0
      Applies to StorageGRID 11.5.0 All CommVault versions Issue CommVault transfer speeds gets impacted. CommVault logs Curl error 28 continuously. 32967 1f48 01/1x 11:xx:xx ######## [DEVICE_IO] CURL error...Applies to StorageGRID 11.5.0 All CommVault versions Issue CommVault transfer speeds gets impacted. CommVault logs Curl error 28 continuously. 32967 1f48 01/1x 11:xx:xx ######## [DEVICE_IO] CURL error, CURLcode= 28
    • E-Series iSCSI Asynchronous Mirroring performance not as per expectation
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E-Series_iSCSI_Asynchronous_Mirroring_performance_not_as_per_expectation
      Applies to All E and EF-Series storage array with iSCSI asynchronous mirror replication Issue Not utilizing the entire network bandwidth via a dedicated link when performing asynchronous mirroring as ...Applies to All E and EF-Series storage array with iSCSI asynchronous mirror replication Issue Not utilizing the entire network bandwidth via a dedicated link when performing asynchronous mirroring as per customer's expectations.
    • StorageGRID unable to communicate with node VMware based nodes
      https://kb.netapp.com/hybrid/StorageGRID/Alerts/StorageGRID_unable_to_communicate_with_node_VMware_based_nodes
      Applies to Netapp StorageGRID VMware Based Storage Node Issue StorageGRID VMware based node reports: Unable to communicate with node (NODE_DOWN-CRITICAL) Displays as Unknown Unexpected node reboot
    • How to check the uptime of E-Series systems?
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/How_to_check_the_uptime_of_E-Series_systems
      Applies to All E-series systems Description How to check the uptime of the E-series controllers?
    • StorageGRID Appliance stuck with maintenance mode and unable to reboot
      https://kb.netapp.com/hybrid/StorageGRID/Platforms/StorageGRID_Appliance_stuck_with_maintenance_mode_and_unable_to_reboot
      Applies to NetApp StorageGRID 11.1 and above NetApp StorageGRID appliances PGE (Pre-Grid Environment) Issue StorageGRID storage node is put to maintenance mode from the StorageGRID manager. The applia...Applies to NetApp StorageGRID 11.1 and above NetApp StorageGRID appliances PGE (Pre-Grid Environment) Issue StorageGRID storage node is put to maintenance mode from the StorageGRID manager. The appliance installer page URL is not accessible https://<appliance IP>:8443 due to firewall restrictions. Access via admin network get "bad gateway; The StorageGRID Appliance API service is not responding" The management IP is ping-able.
    • E-Series Internal Tray Drive by-passed MEL logs on empty drive slots
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E-Series_Internal_Tray_Drive_by-passed_MEL_logs_on_empty_drive_slots
      A:9/23/20 11:15:55 AM (15:15:55) 14034 7e01 Drive power toggled on - Tray 2, Slot 6 A:9/23/20 11:15:55 AM (15:15:55) 14033 7e01 Drive power toggled on - Tray 2, Slot 5 A:9/23/20 11:15:55 AM (15:15:55)...A:9/23/20 11:15:55 AM (15:15:55) 14034 7e01 Drive power toggled on - Tray 2, Slot 6 A:9/23/20 11:15:55 AM (15:15:55) 14033 7e01 Drive power toggled on - Tray 2, Slot 5 A:9/23/20 11:15:55 AM (15:15:55) 14031 7e01 Drive power toggled on - Tray 2, Slot 3 A:9/23/20 11:15:55 AM (15:15:55) 14030 7e01 Drive power toggled on - Tray 2, Slot 2 A:9/23/20 11:15:53 AM (15:15:53) 14027 7e01 Drive power toggled on - Tray 2, Slot 20