Pre-upgrade health check reports error during E-series upgrade
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- Visibility:
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- Votes:
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- Category:
- e-series-systems
- Specialty:
- esg
- Last Updated:
- 1/22/2025, 3:42:29 PM
Applies to
- NetApp E-Series E2800
- SANtricity OS and NVSRAM
Issue
- Unable to upgrade E-Series OS firmware or NVSRAM
- Upgrade is stuck after performing the pre-upgrade health check
- Pre-upgrade health check reports:
The storage array is currently in a locked out mode (due to too many incorrect password
attempts) or the storage array is experiencing a communication issue. Validate that the
connection between the network and both controllers is still operational. If the connection is
valid, wait 10 minutes and retry the operation.