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Pre-upgrade health check reports error during E-series upgrade

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e-series-systems
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Applies to

  • NetApp E-Series E2800
  • SANtricity OS and NVSRAM

Issue

  • Unable to upgrade E-Series OS firmware or NVSRAM
  • Upgrade is stuck after performing the pre-upgrade health check
  • Pre-upgrade health check reports:
The storage array is currently in a locked out mode (due to too many incorrect password
attempts) or the storage array is experiencing a communication issue. Validate that the
connection between the network and both controllers is still operational. If the connection is
valid, wait 10 minutes and retry the operation.

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