Skip to main content
NetApp Knowledge Base

Installation or Upgrade of the SnapCenter Plug-in for Unix with SAP HANA fails to run the installer

Views:
458
Visibility:
Public
Votes:
1
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Plug-in for SAP HANA (SCHANA)

Issue

The installer does not start properly, and despite the following message, the logs directory was not created, and neither was the log:

Installation of the package "snapcenter_linux_host_plugin.bin" failed on the host "<HOSTNAME.DOMAIN>" with ErrorCode:208, error: Verifying JVM.. Installation logs have been placed under the directory "/var/opt/snapcenter/logs/" on the host.

When trying the installation manually, i.e.

  1. moving the Linux installation file to the Linux host using using WinSCP,
  2. setting export LAX_DEBUG=true and
  3. running the installation file with the same parameters without the silent option,

the following error can be found in the temporarily extracted installation directory:

[root@HOSTNAME] /tmp/install.dir.70165 # cat temp.lax
lax.user.dir=/tmp/install.dir.70165
lax.resource.dir=Linux
lax.class.path=/tmp/install.dir.70165/InstallerData:/tmp/install.dir.70165/InstallerData/installer.zip
lax.main.class=com.zerog.ia.installer.Main
lax.main.method=main
lax.nl.message.vm.not.loaded=The installer either could not find a Java VM, or the Java VM on this system is too old. The installer requires Java 1.1.5 or later. It can be downloaded from http://java.sun.com/products/jdk/1.1/jre/

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.