How quickly do install base updates for a serial number show in Active IQ
- Views:
- 674
- Visibility:
- Public
- Votes:
- 6
- Category:
- not set
- Specialty:
- generalsupport
- Last Updated:
- 11/29/2024, 9:22:51 AM
Applies to
- Active IQ
- NetApp Support Site
Answer
Install base updates (IB), such as contact/location and delivery/onsite preferences etc, will reflect in Active IQ within 24 hours.
If after 24 hours IB updates are not reflecting, create a non-technical case and select category AutoSupport > Active IQ Issue.
Include in the request:
- Email address of the user used to log in to Active IQ
- Web url where the updates are missing
- Serial Number(s)
- Brief description of the missing updates
Additional Information
Missing storage node serial number in NetApp SolidFire Active IQ