Active IQ Install base updates (IB), such as contact/location and delivery/onsite preferences etc, will reflect in Active IQ within 24 hours. If after 24 hours IB updates are not reflecting, create a ...Active IQ Install base updates (IB), such as contact/location and delivery/onsite preferences etc, will reflect in Active IQ within 24 hours. If after 24 hours IB updates are not reflecting, create a non-technical case and select category AutoSupport > Active IQ Issue. Include in the request: Email address of the user used to log in to Active IQ Web url where the updates are missing Brief description of the missing updates Missing storage node serial number in NetApp SolidFire Active IQ