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How to open a non-technical case

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Applies to

  • NetApp Customers
  • NetApp Partners
  • All NetApp Support Site users

Description

  • This article describes how to open a non-technical support case when you require assistance with non-technical topics but not limited to:
    • NetApp Support Site (NSS) queries
    • Product Registration (owner, location, and contact updates) queries Support entitlement & licensing queries, such as capacity licensing, cloud license, cloud sync license, Expired License, ONTAP license, evaluation license
    • Deploy license manager lock id, deploy node locked
    • Expired entitlement, no support entitlement
    • Install base updates (hostname, system ID, group name, delivery and dispatch preferences)
    • Changing the site's name

Procedure

  1. Navigate to  Non Technical Feedback (no login required)
  2. Or login to NetApp Support Site
  3. Click on Cases & Parts, and Create Non-Technical Case. 

    NSS_Non-tech-case-Click.png
     
  4. Select a FEEDBACK CATEGORY

Note: The category options vary depending on whether you can login or not login

Login & Registration issues (sign-in not required) Account and Profile issues (Sign-in required)
NetApp Support Site NetApp Support Site
  1. Some categories may provide content to help resolve your question/ issue
    • If the issue is resolved, click Resolved
    • If not resolved, click Create Case

NetApp Support Site

  1. Fill in the required details that support your request, and click Submit 
  2. A non-technical case is created and a pop-up will be shown with the case number

Additional Information

 

 

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.