Skip to main content
NetApp Knowledge Base

How to access and change NetApp System details?

Views:
1,502
Visibility:
Public
Votes:
0
Category:
not set
Specialty:
generalsupport
Last Updated:

Applies to

  • ONTAP
  • NetApp Support Site (NSS)
  • Support Account Manager (SAM)

Description

  • First you will need access to your - NetApp Support Site (NSS):
    • The "Support Admin Role" has necessary permissions 
    • Your SAM can help with NSS access and "Support Admin Role", but you can also do this yourself
  • Once you have access you can configure your system and site details i.e.:
    • Add\remove customer accounts from a specific system or list of systems (per end customer install base)
    • Address & contact details:
      • Site address
      • Shipping conditions
      • Language preference
      • Default contact person for a cluster
      • Cluster\node physical location/address
    • Stop email alerts on old systems/serial numbers
    • Two companies merged & system details need to be updated
    • Change/delete/add serial numbers 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.