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How to access and change NetApp System details?

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Applies to

Description

This KB article describes the process to access and change NetApp System details via NetApp Support Site.

Procedure

  1. Request “Support Admin Role” for your system, as this is required to access System Maintenance.
    Note: Your Support Account Manager (SAM) can help with NSS access and "Support Admin Role"
    1. Log on to NSS
    2. Fill out non-technical form selecting Support Admin > Request Access
  2. Once you have the "Support Admin Role" admin role permissions,  you can configure your system and site details.

Examples:

  • Add/remove customer accounts from a specific system or list of systems (per end customer install base)
  • Add/remove members to a NetApp support account 
  • Address & contact details:
    • Site address
    • Shipping conditions
    • Language preference
    • Default contact person for a cluster
    • Cluster/node physical location/address
  • Stop email alerts on old systems/serial numbers
  • Two companies merged & system details need to be updated
  • Change/delete/add serial numbers 

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.