False positive "AutoSupport message was sent successfully"
Applies to
- NetApp Cloud Manager (Connector)
- NetApp Cloud Volumes ONTAP (CVO)
Issue
- Triggering Connector AutoSupports will seemingly succeed:
- Tailing the
/opt/application/netapp/cloudmanager/docker_occm/data/log/server.log
will show delivery failure:
In this example, a custom rule was set up in order block asups through HTTPS
|
MyConnector ~]$ tail -f server.log
2021-08-05 16:04:54,612 UTC ERROR [ ] [ ] [ ] [ ] (ForkJoinPool-5-worker-1) [AsupUtility:48] Failed to send AutoSupport file due to connection exception: java.net.ConnectException: connection timed out: support.netapp.com/216.240.21.18:443
java.net.ConnectException: connection timed out: support.netapp.com/216.240.21.18:443