In this example, a custom rule was set up in order block asups through HTTPS 2021-08-05 16:04:54,612 UTC ERROR [ ] [ ] [ ] [ ] (ForkJoinPo...In this example, a custom rule was set up in order block asups through HTTPS 2021-08-05 16:04:54,612 UTC ERROR [ ] [ ] [ ] [ ] (ForkJoinPool-5-worker-1) [AsupUtility:48] Failed to send AutoSupport file due to connection exception: java.net.ConnectException: connection timed out: support.netapp.com/216.240.21.18:443 java.net.ConnectException: connection timed out: support.netapp.com/216.240.21.18:443
Applies to ONTAP 9 Answer AutoSupport messages WILL NOT generate cases if your system's support entitlement has expired. Once renewed, case creation will automatically resume within 24 hours. Addition...Applies to ONTAP 9 Answer AutoSupport messages WILL NOT generate cases if your system's support entitlement has expired. Once renewed, case creation will automatically resume within 24 hours. Additional Information SU23: Why AutoSupport messages from NetApp products might not generate a NetApp technical support case