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Can I open a Technical Support case for System Health Check?

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Category:
ontap-9
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CORE
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Applies to

  • NetApp ONTAP 9 running on HW or Virtual HW (including Cloud, Select, etc..)
  • Global File Cache (GFC)

Answer

Performing health checks is outside of the scope of technical support.
 
NetApp has the following options:
 
  1. No Cost Options
NetApp offers numerous software products at no cost which can assess both secure non-AutoSupport environments and AutoSupport reporting environments.
  • The NetApp tools Active IQ and Active IQ Unified Manager can provide you with proactive risk information, storage configuration best practices, and storage performance monitoring.
  • Config Advisor provides the capability of performing an up to the minute health check against ONTAP systems. It also has plug-ins to assess the health of E-Series, FlexPod, MetroCluster and FlexArray configurations. Config Advisor can be run locally and does not require ASUP functionality.
  • OnCommand Performance Manager (OPM) provides performance heath checks and monitoring for any ONTAP configurations that are in a clustered mode (8.2.x clustered, 8.3.x, 9.0, 9.1 and future).
 
  1. Paid Options

In addition to these tools, NetApp also offers personalized engagement at reasonable rates:

Against specific systems

• Storage Optimization Services
• Performance Evaluation Service
 
A Support Account Manager (SAM) can offer personalized and pre-emptive health checks against a customer’s entire Installed Base.

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.