Skip to main content
NetApp Knowledge Base

SolidFire and HCI upgrades unable to start due to upgrade package upload error

Views:
1,447
Visibility:
Public
Votes:
1
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp SolidFire
  • NetApp HCI
  • All versions of NetApp Element software
  • Both supported upgrade methods - Hybrid Cloud Control (HCC) and REST API
  • All component upgrades related NetApp SolidFire and NetApp HCI:
    • NetApp Element software
    • NetApp Management services for NetApp Element software and HCI
    • Storage node firmware
    • Compute node firmware

Issue

  • While trying to start an upgrade the upload of the upgrade package fails.
  • Depending on the upgrade method and component being upgraded, one of the following error messages will be displayed:
When upgrading using Hybrid Cloud Control (HCC):
  • Component: Element software
    • Error: The upload was unsuccessful. Try again. If the issues persists, contact your technical support engineer.
  • Component: Management services
    • Error: The uploaded file is not a valid upgrade package. Upload another package and try again.
  • Component: Storage Node Firmware
    • Error: The upload was unsuccessful. Try again. If the issue persists, contact your technical support engineer.
  • Component: Compute Node Firmware
    • Error: The uploaded file is not a valid upgrade package. Upload another package and try again.
When upgrading using REST API:
  • Component: Element software
    • Error message: "message": "Package PGP signature verification failed. Try uploading again. If the issue persists, contact your technical support engineer."
  • Component: Management services
    • Error message: "error": "update.invalidPackage", "message": "Invalid tarfile uploaded: Invalid signature <signature string>"
  • Component: Storage Node or Compute Node Firmware
    • Error message: "message": "Package PGP signature verification failed. Try uploading again. If the issue persists, contact your technical support engineer."

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.