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    • Unsupported drive detected alert occurs after drive failure
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Unsupported_drive_detected_alert_occurs_after_drive_failure
      Applies to NetApp Element software Issue On NetApp SolidFire Active IQ after drive failure: Error Code: hardwareConfigMismatch Details: Unsupported drive detected in slot x; drive statistics and healt...Applies to NetApp Element software Issue On NetApp SolidFire Active IQ after drive failure: Error Code: hardwareConfigMismatch Details: Unsupported drive detected in slot x; drive statistics and health information will be unavailable. The error does not occur before the drive failure The Element software is the supported version in NetApp Element software micro patch information
    • SolidFire and HCI upgrades unable to start due to upgrade package upload error
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/SolidFire_and_HCI_upgrades_unable_to_start_due_to_upgrade_package_upload_error
      Upload of the upgrade package fails thus preventing SolidFire and HCI upgrades to start.
    • SolidFire power supply input missing or out of range, or node offline due to power supply being incorrectly configured
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/SolidFire_power_supply_input_missing_or_out_of_range_or_node_offline_due_to_power_supply_being_incorrectly_configured
      A 'Power supply PS$ supply input missing or out of range' alert on a SolidFire storage system can be caused by the power supply showing as 'incorrectly configured' in the iDRAC log. If both power supp...A 'Power supply PS$ supply input missing or out of range' alert on a SolidFire storage system can be caused by the power supply showing as 'incorrectly configured' in the iDRAC log. If both power supplies are showing as 'incorrectly configured,' then the node will show a 'Node Offline' alert. The SolidFire Element OS UI "Alerts" reports one or more of the following: Power supply PS1 input missing or out of range. Power supply PS2 input missing or out of range.
    • Ping loss towards out-of-band interface on Element
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Ping_loss_towards_out-of-band_interface_on_Element
      Applies to NetApp SolidFire SF-Series (all models starting with SF) Not applicable to NetApp H-series Out-of-band interface (BMC/iDRAC) Firmware revision of the iDRAC is 1.57.57 Issue SNMP tools are r...Applies to NetApp SolidFire SF-Series (all models starting with SF) Not applicable to NetApp H-series Out-of-band interface (BMC/iDRAC) Firmware revision of the iDRAC is 1.57.57 Issue SNMP tools are reporting intermittent ping drops towards the out-of-band interface Manual ping tests towards the out-of-band interface are showing drops
    • NetApp SolidFire nodes with "The system board PS(X) PG Fail voltage is outside of range" alert
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/NetApp_SolidFire_nodes_with_The_system_board_PS_X_PG_Fail_voltage_is_outside_of_range_alert
      Applies to SF38410 Nodes SF19210 Nodes SF9605 Nodes SF4805 Nodes Issue At the Event Logs at the BMC/iDRAC of the node, there are repetitive alerts being generated. These alerts are cosmetic and can be...Applies to SF38410 Nodes SF19210 Nodes SF9605 Nodes SF4805 Nodes Issue At the Event Logs at the BMC/iDRAC of the node, there are repetitive alerts being generated. These alerts are cosmetic and can be ignored. Example screenshots of the output can be seen in the Additional Information section of this article. For further investigation, please contact NetApp Technical Support and refer to this article.
    • IPMI unresponsive and nodeOffline repeatedly after the periodic BMC cold reset
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/IPMI_unresponsive_and_nodeOffline_repeatedly_after_the_periodic_BMC_cold_reset
      Beginning BMC cold reset and setting new reset date master-1[30228]: [Event] 30325 GlobalPool-0 serviceshared/EventReporter.cpp:582:ReportEvent|Successfully reported event={id=569216 type=PlatformHard...Beginning BMC cold reset and setting new reset date master-1[30228]: [Event] 30325 GlobalPool-0 serviceshared/EventReporter.cpp:582:ReportEvent|Successfully reported event={id=569216 type=PlatformHardwareEvent nodeID=6 serviceID=107 message=[Beginning BMC cold reset and setting new reset date] details={"bmcResetDate":"2021-09-02T12:49:41","bmcResetDurationMinutes":20160} reported=2021-08-19T12:49:41.644056Z published=2021-08-19T12:49:41.644104Z} mNumEventsPublished=21
    • Persistent BMC Self Test failed alert at NetApp SolidFire SF-Series node
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Persistent_BMC_Self_Test_failed_alert_at_NetApp_SolidFire_SF-Series_node
      Applies to NetApp SF Models NetApp H-Series Issue Persistent cluster fault: BMC Self Test failed. This may impact IPMI based services and a BIOS/BMC update may be recommended. ipmitool commands fail w...Applies to NetApp SF Models NetApp H-Series Issue Persistent cluster fault: BMC Self Test failed. This may impact IPMI based services and a BIOS/BMC update may be recommended. ipmitool commands fail with error: Could not open device at /dev/ipmi0 or /dev/ipmi/0 or /dev/ipmidev/0: No such file or directory
    • SolidFire block drive being ejected from the cluster repetitively (including replacement drives)
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/SolidFire_block_drive_being_ejected_from_the_cluster_repetitively_including_replacement_drives
      2024-11-17T23:04:28.102407Z hci-stg-03 kernel: [1458248.977688] print_req_error: I/O error, dev sde, sector 480 2024-11-17T23:04:28.102409Z hci-stg-03 kernel: [1458248.977690] Buffer I/O error on dev ...2024-11-17T23:04:28.102407Z hci-stg-03 kernel: [1458248.977688] print_req_error: I/O error, dev sde, sector 480 2024-11-17T23:04:28.102409Z hci-stg-03 kernel: [1458248.977690] Buffer I/O error on dev sde, logical block 60, async page read 2024-11-17T23:05:11.847278Z hci-stg-03 kernel: [1458292.722559] sd 10:0:6:0: [sde] Unaligned partial completion (resid=1020, sector_sz=512) 2024-11-17T23:05:11.847286Z hci-stg-03 kernel: [1458292.722567] sd 10:0:6:0: [sde] tag#0 FAILED Result: hostbyte=DID_OK …
    • Internal drives mismatch error during RTFI of SF series node
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Internal_drives_mismatch_error_during_RTFI_of_SF_series_node
      Applies to Legacy SF Series storage nodes running Element Software 9.x SF2405 SF4805 SF9605 Issue During RTFI the following message appears: [NUM_DRIVES_INTERNAL] mismatch -- actual=[1] == expect][2] ...Applies to Legacy SF Series storage nodes running Element Software 9.x SF2405 SF4805 SF9605 Issue During RTFI the following message appears: [NUM_DRIVES_INTERNAL] mismatch -- actual=[1] == expect][2] For Example: