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Element software upgrade failed on "Backup 27%: Backing up"

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Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp H410S
  • Element Software

Issue

  • The below error occurred during the upgrade from 11.7 to 12.3.2:

2023-12-15 07:16:03: Prepare 0%: Preparing for iRTFI

.
2023-12-15 07:17:20: PreparePivotRoot 0%: Preparing for pivot root
. . .
2023-12-15 07:19:43: Start 13%: Starting SolidFire RTFI magnesium-patch3-rel
2023-12-15 07:20:03: DriveUnlock 20%: Detecting and unlocking drives
2023-12-15 07:20:05: Backup 27%: Backing up <<<
. .
2023-12-15 07:22:16: BackupAbort 27%: [UnhandledError pid=4211 cmd=return "${archive_create_rc}"]<<<
. . .
2023-12-15 07:24:52: FinishFailure 0%: RTFI Rollback complete
  • Remove/add(iRTFI) doesn't work.

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