Skip to main content
NetApp Knowledge Base

AutoSupport Message: ntpServerUnreachable and ntpTimeNotInSync

Views:
1,484
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp Element software
  • NetApp SolidFire AFA
  • NetApp HCI

Issue

One or both of the following alerts shows in the Cluster UI (https://<mvip>) and in NetApp SolidFire Active IQ:

Alert: ntpServerUnreachable

  • Details: NTP server not reachable: <IP or Hostname of NTP Server> Check NTP, DNS, network and firewall configuration

Alert: ntpTimeNotInSync

  • Details: The difference between storage cluster time and the specified NTP server time is too large. The storage cluster cannot correct the difference automatically.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.