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AutoSupport Message: ntpServerUnreachable and ntpTimeNotInSync

Last Updated:

Applies to

  • NetApp Element software
  • NetApp SolidFire AFA
  • NetApp HCI


One or both of the following alerts shows in the Cluster UI (https://<mvip>) and in NetApp SolidFire Active IQ:

Alert: ntpServerUnreachable

  • Details: NTP server not reachable: <IP or Hostname of NTP Server> Check NTP, DNS, network and firewall configuration

Alert: ntpTimeNotInSync

  • Details: The difference between storage cluster time and the specified NTP server time is too large. The storage cluster cannot correct the difference automatically.


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