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My Systems does not show new ONTAP version when ONTAP upgrade is incomplete

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Category:
ontap-9
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core
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Applies to

  • ONTAP 9
  • Cloud Volumes ONTAP (CVO)
  • My Systems on NetApp Support Site

Issue

  • After ONTAP upgrade, even though version command shows the new version and AutoSupport has been sent, My Systems on NetApp Support Site does not show the new version
  • cluster image show-update-progress -ndu-phase post-update-checks command shows paused-on-error

::> cluster image show-update-progress -ndu-phase post-update-checks

                                             Estimated         Elapsed
Update Phase         Status                   Duration        Duration
-------------------- ----------------- --------------- ---------------
Post-update checks   paused-on-error          00:10:00    3 days 03:31

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