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    • Who can view the orders in the Order Status Tool
      https://kb.netapp.com/Support/NSS/Support_Site/Who_can_view_the_orders_in_the_Order_Status_Tool
      Applies to NetApp Customers NetApp Partners Answer NetApp customers or NetApp partners whose company is updated as Billing address company on the NetApp Sales Order will be able to view the orders in ...Applies to NetApp Customers NetApp Partners Answer NetApp customers or NetApp partners whose company is updated as Billing address company on the NetApp Sales Order will be able to view the orders in the Order Status Tool. Additional Information Shipping address company will not be able to view the order status in the order status tool. How to track Sales Orders for customers and account teams
    • NSS account registered which doesn't own the BYOL license keys
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/NSS_account_registered_which_doesn_t_own_the_BYOL_license_keys
      Applies to NetApp Cloud Manager NetApp Support Site (NSS) account Bring Your Own License (BYOL) Node-Based BYOL Capacity-based licensing packages Issue I have registered my NSS account in Cloud Manage...Applies to NetApp Cloud Manager NetApp Support Site (NSS) account Bring Your Own License (BYOL) Node-Based BYOL Capacity-based licensing packages Issue I have registered my NSS account in Cloud Manager but my Capacity- or Node-based BYOL license is not available.
    • How to activate NSS credentials for GFC
      https://kb.netapp.com/Cloud/BlueXP/edge_caching/How_to_activate_NSS_credentials_for_GFC
      Applies to NetApp Support Site Credentials Description How to activate NSS credentials.
    • How to register for NetApp Support Site account as a Customer user
      https://kb.netapp.com/Support/NSS/User_Profile/How_to_register_for_NetApp_Support_Site_account_as_a_Customer_user
      Register for NetApp Support Site account as a Customer user Individuals who are new to the NetApp Support Site (NSS) and have not yet registered, and their company is a NetApp Customer, should follow ...Register for NetApp Support Site account as a Customer user Individuals who are new to the NetApp Support Site (NSS) and have not yet registered, and their company is a NetApp Customer, should follow these steps: Once the details are filled in, click on the checkbox to authorize NetApp and it's partners to use the details entered and click on Register. How to Register for a NetApp Support Site (NSS) Account as a Reseller or Partner How to register for NetApp Support Site account as a Guest user
    • How to update NSS credentials in BlueXP via REST API
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_update_NSS_credentials_in_BlueXP_via_REST_API
      Applies to BlueXP (Formerly NetApp Cloud Manager) NetApp Support Site (NSS) REST API Description This article describes how to update your existing NSS credentials in Cloud Manager
    • How to inactivate or disable a NetApp Support Site (NSS) account
      https://kb.netapp.com/Support/NSS/User_Profile/How_to_inactivate_or_disable_a_NetApp_Support_Site_(NSS)_account
      This article provides how to disable a NetApp Support Site account associated with your company
    • Cloud Manager - Unable to contact IPA. Cannot proceed with upgrade process
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/Cloud_Manager_-_Unable_to_contact_IPA._Cannot_proceed_with_upgrade_process
      After clicking on "Upgrade Now" option for CVO in Cloud Manager, this error is seen: “Unable to contact IPA. Cannot proceed with upgrade process.” The KB article provides the cause and solution for th...After clicking on "Upgrade Now" option for CVO in Cloud Manager, this error is seen: “Unable to contact IPA. Cannot proceed with upgrade process.” The KB article provides the cause and solution for this issue.
    • My Systems does not show new ONTAP version when ONTAP upgrade is incomplete
      https://kb.netapp.com/on-prem/ontap/Upgrade/Upgrade-KBs/My_Systems_does_not_show_new_ONTAP_version_when_ONTAP_upgrade_is_incomplete
      ONTAP 9 Cloud Volumes ONTAP (CVO) My Systems on NetApp Support Site After ONTAP upgrade, even though version command shows the new version and AutoSupport has been sent, My Systems on NetApp Support S...ONTAP 9 Cloud Volumes ONTAP (CVO) My Systems on NetApp Support Site After ONTAP upgrade, even though version command shows the new version and AutoSupport has been sent, My Systems on NetApp Support Site does not show the new version cluster image show-update-progress -ndu-phase post-update-checks command shows paused-on-error ::> cluster image show-update-progress -ndu-phase post-update-checks Update Phase Status Duration Duration Post-update checks paused-on-error 00:10:00 3 days 03:31
    • How to Register for a NetApp Support Site (NSS) Account as a Reseller or Partner
      https://kb.netapp.com/Support/NSS/User_Profile/How_to_Register_for_a_NetApp_Support_Site_(NSS)_Account_as_a_Reseller_or_Partner
      Individuals who are new to the NetApp Support Site (NSS) and have not yet registered for an account, and are from the NetApp partner company, should follow these steps: Once the details are filled in,...Individuals who are new to the NetApp Support Site (NSS) and have not yet registered for an account, and are from the NetApp partner company, should follow these steps: Once the details are filled in, click on the checkbox to authorize NetApp and it's partners to use the details entered and click on Proceed. If you do not wish to receive any of the subscription emails, uncheck the boxes next the type of subscription and click on Submit.
    • How to authenticate via JWT Access Token to Cloud Manager to run REST API calls for IPA service
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_authenticate_via_JWT_Access_Token_to_Cloud_Manager_to_run_REST_API_calls_for_IPA_service
      Applies to NetApp BlueXP Identity, Policy, and Audit (IPA) Regular access JSON Web Token (JWT) non-federated users NetApp Support Site (NSS) REST end-points for IPA, License, NSS account Could Central...Applies to NetApp BlueXP Identity, Policy, and Audit (IPA) Regular access JSON Web Token (JWT) non-federated users NetApp Support Site (NSS) REST end-points for IPA, License, NSS account Could Central account id Connector client id Description Procedure below to use JWT access token for non-federated users to authenticate to Cloud Manager to run API calls to REST end-points for IPA service on Swagger page https://cloudmanager.cloud.netapp.com/ipa/api-docs/static/index.html