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How to register for NetApp Support Site account as a Customer user

  1. Last updated
    Apr 8, 2025
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Last Updated:
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Applies to

  • NetApp Support Site Customer Users

Description

Register for NetApp Support Site account as a Customer user

Procedure

Individuals who are new to the NetApp Support Site (NSS) and have not yet registered, and their company is a NetApp Customer, should follow these steps:

  1.  Visit NetApp Support Site and click on Create Account​​​​​​.  

NSS_Home_Page_Create_account.png

  1. Enter the business email address and validate the captcha. Read and check the NetApp Privacy Policy box and click Submit.

NSS_User_registration_Captcha.png

  1. OTP will be sent to the given email address for authentication. Enter the OTP and click Continue.

NSS_User_registration_OTP.png

Below is the sample email for reference:

NSS_User_registration_OTP_email.png

  1. Select Customer option.

NSS_Customer_User_Selection.png

  1. Fill all the mandatory details in Contact Information section.

NSS_User_registration_Contact_Info.png

  1. Once the details are filled in, click on the checkbox to authorize NetApp and it's partners to use the details entered and click on Register.

NSS_Customer_User_registration_Click_Register.png

  1. The final screen states that the account would be active in 1 business day.

NSS_Customer_User_registration_finalpage.png

Note: If you see any issues during registration, please contact us through a non-technical case.

 

Additional Information

See FAQs for NetApp adoption of MS Azure AD B2C for login and watch the video here.  

How to Register for a NetApp Support Site (NSS) Account as a Reseller or Partner

How to register for NetApp Support Site account as a Guest user

Serial number registration & maintenance videos listed below:

NetApp Support Site FAQ

BlueXP Sign Up process.

 

 

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.