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REBOOT (panic) ALERT - AutoSupport message

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ontap-9
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core
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Applies to

  • ONTAP 9
  • AutoSupport callhome
  • HA Group Notification from node (REBOOT (panic)) ALERT

Event Summary

This message occurs when the node reboots after a panic (also known as a 'system crash'). The node reports this event after the reboot is complete.

Validate

Event Log

event log show -severity * -message-name callhome*

[node1: splog_main: callhome.reboot.panic:alert]: Call home for REBOOT (panic)
Command Line

Check failover status to confirm giveback completed

::> storage failover show
                  Takeover            
Node     Partner  Possible State   
-------- -------- -------- ------------------
node1    node2    true     Connected to node2
node2    node1    true     Connected to node1
 
Cluster Health

Check the health of the nodes :

::> cluster show
Node                  Health      Eligibility
--------------------- -------     ------------
node01                 true       true
node02                 true       true

Resolution

AutoSupport Enabled systems
  • NetApp will attempt to Analyze the panic message if captured in the AutoSupport
  • Review your system's contact email for the analysis and next steps.
AutoSupport Disabled systems
  1. Follow CLUSTER TAKEOVER COMPLETE AUTOMATIC - AutoSupport Message to perform a giveback if possible.
  2. Review EMS-LOG-FILE.GZ and PANIC-CONTEXT.XML or SP/ BMC log sections of the AutoSupport data in Active IQ to see if a panic string can be located manually
  3. From the NetApp Support Site, navigate to the Panic Message Analyzer tool.
  4. Copy the panic message and ONTAP version into the Panic Message Analyzer tool to determine whether your panic was caused by a known software issue.
  1. If a Bug is matched; Follow the guidance provided in the Bug Report
  2. If the panic message could not be safely matched to a known Bug. Refer to  How to upload an ONTAP 9 core file for analysis to determine the cause of the Panic (case number is required)

 

Note: If for any reason data access is interrupted, call NetApp immediately for assistance

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.