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AutoSupport via SMTPS fails by "SMTP connectivity check failed for destination" due to invalid port

  1. Last updated
    May 1, 2025
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248
Visibility:
Public
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0
Category:
ontap-9
Specialty:
core
Last Updated:
5/1/2025, 5:16:15 AM

Applies to

  • ONTAP 9
  • AutoSupport
  • SMTP authentication
  • SMTP security with TLS (SMTPS)
  • Username does not contain "@" symbol

Issue

  • SMTP connectivity check fails although username does not contain @ while AutoSupport configuration with SMTP authentication

::> autosupport modify -node * -mail-hosts user%40host.com@mailhost:465
Enter password for remote host "mailhost":
Enter password for remote host "mailhost" again:
Warning: SMTP connectivity check failed for destination:
         user%40host.com:********@mailhost:465. Error:
         Timeout was reached when connecting to the server -
         'mailhost:465'
Do you want to continue? {y|n}: n

  • AUTOSUPPORT-CHECK.XML indicates SMTP connectivity check failed for destination with timeout

AutoSupport Check Category:smtp
AutoSupport Check Type :mail-server
Status of the Check:failed
Detailed Description of Error:SMTP connectivity check failed for destination: user%40host.com:465. Error: Timeout was reached when connecting to the server - '<SMTPS_SERVER>:465'
Corrective Action :Possible network configuration issue. Ensure that you have network connectivity

 

 

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