AutoSupport via SMTP authentication over STARTTLS is not working as expected
Applies to
- ONTAP 9.15.1+
- AutoSupport
- StartTLS
Issue
- After enabling AutoSupport with
-smtp-encryption start_tls
, AutoSupports are not sent successfully. - The following error is seen in the
notifyd
logs:
message: 554 5.2.252 SendAsDenied; cluster1@netapp.com not allowed to send as cluster1_node1@netapp.com; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Cannot submit message.