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AutoSupport via SMTP authentication over STARTTLS is not working as expected

Views:
32
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
5/30/2025, 1:31:32 PM

Applies to

  • ONTAP 9.15.1+
  • AutoSupport
  • StartTLS

Issue

  • After enabling AutoSupport with -smtp-encryption start_tls, AutoSupports are not sent successfully. 
  • The following error is seen in the notifyd logs:

message: 554 5.2.252 SendAsDenied; cluster1@netapp.com not allowed to send as cluster1_node1@netapp.com; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Cannot submit message.

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