AutoSupport for ONTAP 9 over SMTP error message: 421 4.3.2 Service not available
Applies to
- ONTAP 9
- AutoSupport
- Transport SMTP
Issue
- Unable for AutoSupport to send over SMTP.
- I am not receiving AutoSupport messages to my SMTP account
Errors in ONTAP:
- Review AutoSupport History:
::>system autosupport history show -node <node_name> -fields node,seq-num,status,error,destination
-OR-
- Review the specifc sequence
::> system autosupport history show -seq-num 270 -instance
Node: Node-01 AutoSupport
Sequence Number: 270
Destination for This AutoSupport: smtp
Trigger Event: callhome.invoke
Time of Last Update: 12/24/2015 00:42:51
Status of Delivery: transmission-failed
Delivery Attempts: 15
AutoSupport Subject: USER_TRIGGERED (TEST:Testing from NODE1)
Delivery URI: mailto:admins@example.com
Last Error: weird server reply
Errors in Notifyd:
- How to review notifyd.log:
::> node run -node (node name) -command rdfile /etc/log/mlog/notifyd.log
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: Trying 10.0.0.1:25...)
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: Connected to exchange.com (10.0.0.1) port 25 (#0))
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: Marked for [keep alive]: SMTP default)
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: SMTP 0x809c4ff state change from STOP to SERVERGREET)
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: 421 4.3.2 Service not available)
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: Got unexpected smtp-server response: 421)
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: multi_done)
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: Marked for [closure]: SMTP done with bad status)
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: Closing connection 0)
(category: 1620:538:deliver) (emittime: 12/24/2020 00:42:51) (message: Failed to transmit smtp asup 538,curl error: Weird server reply)