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Unable to access Service Processor via network

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fas-systems
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hw
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Applies to

  • FAS/AFF
  • ONTAP 9

Issue

  • Service Processor online and working fine:

::> system service-processor show
                               IP           Firmware
Node          Type Status      Configured   Version   IP Address
------------- ---- ----------- ------------ --------- -------------------------
node-name_1   SP   online      true         3.10      123.123.123.123
node_name_2   SP   online      true         3.10      123.123.123.124
2 entries were displayed.

  • No Service Processor SSH access.
  • No ping response:
::> ping -lif node_management_LIF -vserver SVM_name -destination 123.123.123.123
no answer from 123.123.123.123
  • Console access works fine.
  • A direct network connection to SP works fine.
  • SP upgrade via CLI works.

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