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SwitchCommunityString_Alert reported on cluster switch

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38
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Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • Cisco Nexus Cluster Switches
  • Cluster Switch Health Monitoring (CSHM)

Issue

  • The following alert is reported in the event logs:

[Node-02: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: SwitchCommunityString_Alert[switch_A_1(xxxxxxxxxxx)].

  • The cluster switch is not being monitored with reason "IP address not reachable" in CSHM:

ClusterA::> system cluster-switch show
Switch                      Type               Address          Model
--------------------------- ------------------ ---------------- ---------------
switch_A_1(xxxxxxxxxxx)     cluster-network    10.1.1.X         NX3132V
     Serial Number: xxxxxxxxxxx
      Is Monitored: false 
            Reason: IP address not reachable
  Software Version: Cisco Nexus Operating System (NX-OS) Software, Version 7.0(3)I4(1)
    Version Source: CDP

  • Pinging the cluster switch IP address from node-mgmt LIF fails with no answer.
  • SSH to the switch gets times out.

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