Service Processor firmware update fails

Applies to

• ONTAP 9
• Service Processor
  • Service Processor (SP)
  • Baseboard Management Controller (BMC)
• Firmware upgrade

Issue

This document provides alternative methods for updating the Service Processor (SP/BMC) firmware when the standard update procedure, as detailed on the download page, is unsuccessful.

Encountered errors during firmware update attempts may include:

• [xxx:sp.orftp.failed:warning]: SP communication error, receiver unable to create file.
• [xxx:sp.firmware.update.failed:warning]: SP firmware update failed due to missing Metadata in backup.
• "Installing package...grep: /mnt/jffs2_rootfs_backup/install/Metadata: No such file or directory"
• [xxx:sp.firmware.update.failed:warning]: SP firmware update failed, error sending file /etc/RLM_FW/root-fs/usr/local/bin/forensics_config.
• [xxx:sp.firmware.update.failed:warning]: SP firmware update failed, Timeout while waiting for rsp type 5.
• [xxx:sp.firmware.update.failed:warning]: SP firmware update failed, error sending checksum to SP.
• "Unarchiving package...grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory"
• [sp.firmware.update.failed:warning]: SP firmware update failed, unable to locate SP firmware description file.
• [xxx:sp.firmware.update.failed:warning]: SP firmware update failed, incompatible version with existing RLM flash type.
• "Firmware install failed. Error message: Metadata info not present in destination partition."

Example command and response:

> sp update http://web_server_name/path/sp_fw.tar.gz
   Downloading package...
   Uncompressing package...
   FW package unzip failed.....FAILED
   Cleaning up...
   ERROR : SP FW Update Unsuccessful.

Caution: Prior to updating, consult the Firmware Compatibility Matrix  and download the ONTAP supported firmware version.

• Using incompatible firmware may cause severe system issues.