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SP or BMC firmware update fails with (SSL_error_code = 1)

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  • Update does not progress and eventually aborts:

::> system service-processor image update-progress show
In Percent
Node Progress Start Time Done End Time
---------------- -------- ------------------- ------- -------------------
node-01 yes 4/30/2024 14:33:33 5 -
node-02 no 4/30/2024 10:15:33 0 4/30/2024 10:16:15
2 entries were displayed.

  • system service-processor image show still refers to the old FW

  • EMS reports the failure:

servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected

hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller

  •  SP-MGMT-MLOG-TXT.GZ error:
ERR: Servprocd::CLI: sp_get_sensor_info_worker : TTX ERROR: 7 (SSL_connect: certificate verify failed (SSL_error_code = 1))
SSL_shutdown: shutdown while in init (SSL_error_code = 1)
Error: SSL_connect: unknown state (SSL_error_code = 1) exception occurred in spcc_sp_get_sensor_info code
  • There might also be an issue with trying to SSH into the SP/BMC, no prompt appears after entering credentials
  • Service-Processor is degraded in system health subsystem show output


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