SP or BMC firmware update fails with (SSL_error_code = 1)

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Views:: 2,012

Visibility:: Public

Votes:: 0

Category:: fas-systems

Specialty:: hw

Last Updated:

Applies to

Issue

Update does not progress and eventually aborts:

::> system service-processor image update-progress show In Percent Node Progress Start Time Done End Time ---------------- -------- ------------------- ------- ------------------- node-01 yes 4/30/2024 14:33:33 5 - node-02 no 4/30/2024 10:15:33 0 4/30/2024 10:16:15 2 entries were displayed.

system service-processor image show still refers to the old FW

EMS reports the failure:

servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected

hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller

SP-MGMT-MLOG-TXT.GZ error:

ERR: Servprocd::CLI: sp_get_sensor_info_worker : TTX ERROR: 7 (SSL_connect: certificate verify failed (SSL_error_code = 1))

SSL_shutdown: shutdown while in init (SSL_error_code = 1)

Error: SSL_connect: unknown state (SSL_error_code = 1) exception occurred in spcc_sp_get_sensor_info code

There might also be an issue with trying to SSH into the SP/BMC, no prompt appears after entering credentials
Service-Processor is degraded in system health subsystem show output