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SP HBT STOPPED A900 Unresponsive Node

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ontap-9
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hw
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Applies to

  • ONTAP 9
  • A900
  • FAS9500
  • BMC 16.3, 16.4 and 16.5

Issue

  • Node down due to a SP heartbeat missed/stopped:

Sat Jan 27 07:42:58 -0800 [netapp-n01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
Sat Jan 27 07:55:13 -0800 [netapp-n01: spmgrd: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
Sat Jan 27 08:05:27 -0800 [netapp-n01: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
Sat Jan 27 08:08:32 -0800 [netapp-n01: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.
Sat Jan 27 08:18:32 -0800 [netapp-n01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the SP)

  • Node does not automatically recover and BMC is inaccessible

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