ONTAP Upgrade got paused, as the new BIOS firmware was unable to load with "mSATA Read Error"
Applies to
- ONTAP 9
- All FAS/AFF Models
Issue
- EMS shows ONTAP Upgrade is paused as below:
[node01-01: notifyd: callhome.andu.pausederr:alert]: params: {'epoch': '#######-####-####-####-############', 'subject': 'AUTOMATED NDU PAUSED'}
- SP logs showed: during upgrade the new BIOS firmware failed to load from boot device for Update and system landed at Loader prompt:
System log:
Warning: Automatic firmware update will start in 5 seconds.
To abort, press Ctrl-C during this period.
!!!DO NOT POWER OFF SYSTEM!!!
Firmware is being updated.
mSATA Read Error: PciRoot(0x0)/Pci(0x1F,0x2)/Sata(0x0,0x0,0x0)
Failed to load flash image: Error
Automatic firmware update skipped (update_flash command failed).
Events all:
Record 76: Thu Feb 25 03:07:21.000000 2021 [SysFW.warning]: Error[0x7] loading [/ENV/ENV], loaded ENV from [/ENV_BAK/ENV]
Record 77: Thu Feb 25 03:07:31.000000 2021 [SysFW.critical]: mSATA Read Error: PciRoot(0x0)/Pci(0x1F,0x2)/Sata(0x0,0x0,0x0)
Record 78: Thu Feb 25 03:07:28.822166 2021 [Trap Event.critical]: hwassist post_error (26)
Record 79: Thu Feb 25 03:07:28.880674 2021 [Trap Event.critical]: SNMP post_error (26)
Record 80: Thu Feb 25 03:07:33.000000 2021 [SysFW.notice]: Failed to update flash: Failed to load flash image.
Record 81: Thu Feb 25 03:08:16.944258 2021 [ASUP.notice]: First notification email | (SYSTEM_BOOT_FAILED (POST failed)) CRITICAL | Sent