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    • What is supported with NetApp HCI and VMware ESXi version 8.0 and beyond?
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/What_is_supported_with_NetApp_HCI_and_VMware_ESX_version_8.0_and_beyond
      The following matrix lists the last verified versions of ESXi, BIOS and NIC firmware tested by NetApp for NetApp HCI Compute nodes. For NetApp HCI compute nodes that are running newer versions of BIOS...The following matrix lists the last verified versions of ESXi, BIOS and NIC firmware tested by NetApp for NetApp HCI Compute nodes. For NetApp HCI compute nodes that are running newer versions of BIOS, ESXi or NIC firmware than those outlined in the matrix above, NetApp will provide hardware failure support only. Customers can upgrade to ESXi 8.0 on H410C, H610C and H615C compute nodes, but it will be a manual process and the official VMware documentation should be followed to install ESXi 8.0.
    • ONTAP Upgrade got paused, as the new BIOS firmware was unable to load with "mSATA Read Error"
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/ONTAP_Upgrade_got_paused_as_the_new_BIOS_firmware_was_unable_to_load_with_mSATA_Read_Error
      SP logs showed: during upgrade the new BIOS firmware failed to load from boot device for Update and system landed at Loader prompt: mSATA Read Error: PciRoot(0x0)/Pci(0x1F,0x2)/Sata(0x0,0x0,0x0) Faile...SP logs showed: during upgrade the new BIOS firmware failed to load from boot device for Update and system landed at Loader prompt: mSATA Read Error: PciRoot(0x0)/Pci(0x1F,0x2)/Sata(0x0,0x0,0x0) Failed to load flash image: Error Record 77: Thu Feb 25 03:07:31.000000 2021 [SysFW.critical]: mSATA Read Error: PciRoot(0x0)/Pci(0x1F,0x2)/Sata(0x0,0x0,0x0) Record 80: Thu Feb 25 03:07:33.000000 2021 [SysFW.notice]: Failed to update flash: Failed to load flash image.
    • NetApp H610S RTFI issue with hardware check failed message for BIOS_VERSION
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_H610S_RTFI_issue_with_hardware_check_failed_message_for_BIOS_VERSION
      NetApp H610S Return to Factory Install (RTFI) For some H610S nodes that is sent as RMA replacement, it may be installed with Element Software 10.4 using BIOS version 3A05. The following error message ...NetApp H610S Return to Factory Install (RTFI) For some H610S nodes that is sent as RMA replacement, it may be installed with Element Software 10.4 using BIOS version 3A05. The following error message may appear on the console when RTFI is performed on these nodes for Element Software 10.5 or above. Ignore errors and continue (ALT-F8 to display, ALT-F7 to return) (Yes,No) |BIOS_VERSION | 3A05 | >= | 3A06 | 0 | [<DATE/TIME>] Ignore errors and continue (ALT-F8 to display, ALT-F7 to return) (Yes,No)
    • NetApp H410C compute node has CATERR alert and not responding
      https://kb.netapp.com/Legacy/NetApp_HCI/Hardware/NetApp_H410C_compute_node_has_CATERR_alert_and_not_responding
      Applies to NetApp H410C Issue H410C compute node is not responding at vCenter IPMI/BMC is accessible but remote console is not responding to keyboard System Event Log (SEL) of the node at the IPMI/BMC...Applies to NetApp H410C Issue H410C compute node is not responding at vCenter IPMI/BMC is accessible but remote console is not responding to keyboard System Event Log (SEL) of the node at the IPMI/BMC shows CATERR has occured - Assertion at the Processor sensor
    • NetApp Deployment Engine (NDE) fails during ESXi setup due to boot order
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_Deployment_Engine_NDE_fails_during_ESXi_setup_due_to_boot_order
      NetApp Deployment Engine (NDE) NDE fails at the overall progress of 46 percent and at 91 percent of the section "Set Up ESXi" Timeout for DeployEsxWorker task observed at the sf-nde.info log file (Can...NetApp Deployment Engine (NDE) NDE fails at the overall progress of 46 percent and at 91 percent of the section "Set Up ESXi" Timeout for DeployEsxWorker task observed at the sf-nde.info log file (Can be downloaded from https://storage_MIP_used_for_NDE:442...en_US/nde/logs) File "sfprime/tasks/task.py", line 502, in start File "sfprime/util/fabrixtools.py", line 1634, in wrapper Example screenshots of the failure can be seen at the Additional Information section.
    • NetApp H610S node reboots unexpectedly with uncorrectable machine check error
      https://kb.netapp.com/Legacy/NetApp_HCI/Hardware/NetApp_H610S_node_reboots_unexpectedly_with_uncorrectable_machine_check_error
      NetApp H610S node reboots unexpectedly with an uncorrectable machine check exception. A node in an Element cluster logs a nodeOffline event for approximately 7 to 15 minutes.
    • BIOS has corrupted hw-PMU resources on SolidFire storage node
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/BIOS_has_corrupted_hw-PMU_resources_on_SolidFire_storage_node
      Applies to SolidFire Storage Node H300S Issue When a storage data backup job fails, the following node is also reported as failed in the Element cluster management interface. When investigated further...Applies to SolidFire Storage Node H300S Issue When a storage data backup job fails, the following node is also reported as failed in the Element cluster management interface. When investigated further, the following information is seen on the node's monitor: A reboot of the storage node recovers successfully. The node crashes again 24-48 hours later.
    • AFF-A250/FAS500f BIOS firmware update to 17.9, 17.10 or 17.11 causes node to power down
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/AFF_A250_FAS500f_BIOS_Firmware_update_to_17_9_causes_node_to_power_down
      Applies to ONTAP 9 AFF A250, AFF C250 ASA A250, ASA C250 FAS500f LOADER earlier than 8.1.0 BIOS 17.9, 17.10, 17.11 Issue As part of an ONTAP upgrade that bundles BIOS 17.9, 17.10 or 17.11 firmware, an...Applies to ONTAP 9 AFF A250, AFF C250 ASA A250, ASA C250 FAS500f LOADER earlier than 8.1.0 BIOS 17.9, 17.10, 17.11 Issue As part of an ONTAP upgrade that bundles BIOS 17.9, 17.10 or 17.11 firmware, an AFF A250 or FAS500F node might power down after the BIOS update occurs Attempts to power-cycle the controller from its BMC have no effect
    • BIOS upgrade error: Failed to save Primary Image to Backup flash device
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BIOS_upgrade_error_Failed_to_save_Primary_Image_to_Backup_flash_device
      Updating BIOS firmware fails with "Failed to save Primary Image to Backup flash device"; Upgrading from the LOADER prompts "Failed to save Primary Image to Backup flash device"
    • DIMM mapped out with error 0x30 during boot on FAS9000 and AFF A700
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/DIMM_mapped_out_with_error_0x30_during_boot_on_FAS9000_and_AFF_A700
      AFF A700 with BIOS of 10.4 or earlier FAS 9000 with BIOS of 10.4 or earlier After a reboot, the system fails to boot with the error DIMM:x mapped out with the error code 0x30. Error seen during boot u...AFF A700 with BIOS of 10.4 or earlier FAS 9000 with BIOS of 10.4 or earlier After a reboot, the system fails to boot with the error DIMM:x mapped out with the error code 0x30. Error seen during boot up: System DIMM configuration is not supported by AFF-A700 BIOS Version: 10.4 Cold Boot required for Memory Initialization. System is resetting. Initializing System Memory ... DIMM:5 mapped out. BIOS MRC HW R/W test error. Major / Minor Error Code: 0x30 / 0x1C Complete channel mapped out.
    • ANDU paused due to hung BIOS upgrade
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/ANDU_paused_due_to_hung_BIOS_upgrade
      Record 1053: Mon Nov 09 18:45:27.970000 2020 [IPMI.notice]: (PUA) Enable power to all PCIe slots Record 1054: Mon Nov 09 18:45:27.970000 2020 [IPMI.notice]: (PUA) Enable power to all PCIe on board dev...Record 1053: Mon Nov 09 18:45:27.970000 2020 [IPMI.notice]: (PUA) Enable power to all PCIe slots Record 1054: Mon Nov 09 18:45:27.970000 2020 [IPMI.notice]: (PUA) Enable power to all PCIe on board device Record 1056: Mon Nov 09 18:45:28.030000 2020 [IPMI.notice]: (PUA) Power status of all PCIe slots unchanged Record 1057: Mon Nov 09 18:45:37.790000 2020 [IPMI.notice]: 0089 | 02 | EVT: 6fc220ff | System_FW_Status | Assertion Event, "Bootloader is running"