ONTAP Upgrade paused : Giveback Failed due to partner missing file system disks

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Visibility:: Public

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Category:: ontap-9

Specialty:: hw

Last Updated:

Applies to

ONTAP 9
AFF
FAS
SAS shelves

Issue

ONTAP upgrade paused with Giveback Failed due to partner missing file system disks

Cluster::> storage failover show

Takeover

Node Partner Possible State Description

-------------- -------------- -------- -------------------------------------

Cluster-01 Cluster-02 false Normal giveback not possible: partner missing file system disks

Cluster-02 Cluster-01 - Waiting for giveback

Cluster::> cluster image show-update-progress

Estimated Elapsed

Update Phase Status Duration Duration

-------------------- ----------------- --------------- ---------------

Pre-update checks completed 00:10:00 00:00:52

Data ONTAP updates paused-on-error 01:17:00 01:17:16

Details:

Node name Status Status Description

-------------------- ----------------- --------------------------------------

Cluster-01 waiting

Cluster-02 failed Error: Giveback failed.

Action: Use the "storage failover giveback -ofnode "Cluster-02"" command to trigger giveback of the node "Cluster-02".

From events logs, the disks are missing:

Jun 23 10:22:11 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0A4B18:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.

Jun 23 10:22:11 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0B1B44:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.

Jun 23 10:22:11 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0A1F30:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.

Jun 23 10:22:11 [Cluster-02:cf.disk.invent.mismatchalt:ALERT]: Status of some of the disks has changed or the node (Cluster-02) is missing 24 disks (detailed logs have been throttled).

Jun 23 10:22:11 [Cluster-02:callhome.sfo.miscount:error]: Call home for HA GROUP ERROR: DISK/SHELF COUNT MISMATCH

Jun 23 11:22:12 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0A4B18:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.

Jun 23 11:22:12 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0B1B44:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.

Jun 23 11:22:12 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0A1F30:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.

Jun 23 11:22:12 [Cluster-02:cf.disk.invent.mismatchalt:ALERT]: Status of some of the disks has changed or the node (Cluster-02) is missing 24 disks (detailed logs have been throttled).

The node-01 is unable to recognize the shelf-2.

Cluster::> system node run -node * -c sasadmin expander_map

Node: Cluster-01

Expanders on channel 0a:

Level    1: WWN 500a0980082645cd, ID  1, Serial Number ' SHJSG1843XXXXXX', Product 'DS21212IOM12A   ', Rev '0260', Slot B

Expanders on channel 0b:

Level    1: WWN 500a09800b193bbf, ID  0, Serial Number ' SHFFG1843XXXXXX', Product 'DS22412IOM12E   ', Rev '0120', Slot A

Node: Cluster-02

Expanders on channel 0a:

Level    1: WWN 500a09800771ddbf, ID  2, Serial Number ' SHFFG1646XXXXXX', Product 'DS224IOM6       ', Rev '0191', Slot B

Expanders on channel 0b:

Level    1: WWN 500a09800b1626bf, ID  0, Serial Number ' SHFFG1843XXXXXX', Product 'DS22412IOM12E   ', Rev '0120', Slot B

Level    2: WWN 500a09800826458d, ID  1, Serial Number ' SHJSG1843XXXXXX', Product 'DS21212IOM12A   ', Rev '0220', Slot A