IOM shows "NOT INSTALLED" in enclosure after replacement

Last updated

Jun 19, 2024
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Visibility:: Public

Votes:: 0

Category:: fas-systems

Specialty:: hw

Last Updated:: 6/19/2024, 7:24:37 AM

Applies to

ONTAP 9
DS224C Disk Shelf
IOM12 module

Issue

An IOM12 module was found to be faulty
The module is replaced
IOM module then shows as "NOT INSTALLED"

node1> storage show fault -v

Enclosure Status: critical

Channel: 0d

Shelf: 10

Shelf Type: DS224-12

Product Serial Number: 021919025151

Module Type: IOM12

Enclosure Electronics:

Element Status Status Bytes Status Descriptions

1 [IOM12 A] : OK 01,00,01,00 REPORT

2: NOT INSTALLED 05,00,00,00

Enclosure:

Element Status Status Bytes Status Descriptions

1: OK 01,00,02,00 FAIL

Vendor Unique Element 83-IOM12: (SAS)

Element Status Status Bytes Status Descriptions

1 [IOM12 A] : OK 01,08,00,20 MASTER, RESERVED

2: NOT INSTALLED 05,00,00,00

Vendor Unique Element 85-IOM12: (ACP)

Element Status Status Bytes Status Descriptions

1 [IOM12 A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL

2 : NOT INSTALLED 05,18,00,00

Module is seen missing in the sysconfig -a output

Cluster::> run -node node1 sysconfig -a

slot 0: SAS Host Adapter 0d (PMC-Sierra PM8072 rev. C, SAS, <UP>)

Firmware rev: 03.08.09.00

Base WWN: 5:00xxxx:00xxxxx:xx

Temperature: Not Available

Phy State: [4] Enabled, 12.0 Gb/s

[5] Enabled, 12.0 Gb/s

[6] Enabled, 12.0 Gb/s

[7] Enabled, 12.0 Gb/s

Mini-SAS HD Vendor: Molex Inc.

Mini-SAS HD Part Number: 112-00437+A0

Mini-SAS HD Type: Passive Copper (unequalized) 2m ID:01

Mini-SAS HD Serial Number: 119631387

10.0 : NETAPP X371_SLBPE960ATE NA50 915.4GB 520B/sect .. 10.23: NETAPP X371_SLBPE960ATE NA50 915.4GB 520B/sect Shelf 10: DS224-12 Firmware rev. IOM12 A: 0281 B: ----