IOM software crash due to firmware failure
Applies to
- FAS2750
- IOM12E
Issue
- A crash occurs in IOM module with an exception log after SAS port goes down:
Mon Sep 16 02:33:37 JST [node_name: pmcsas_admin_0: sas.port.down:debug]: SAS port "0b" went down.
:
Mon Sep 16 02:33:58 JST [node_name: dsa_worker5: ses.exceptionShelfLog:debug]: Retrieving Exception SES Shelf Log information on channel 0b IOM module B disk shelf ID 0.
Mon Sep 16 02:33:58 JST [node_name: dsa_worker0: ses.IOMLogCrash:debug]: Encountered a crash in Exception Log on IOM module B SN [XXXXX] FW 0210, channel 0b.00.99 shelf ID 0 shelf SN [XXXXX].
Mon Sep 16 02:33:58 JST [node_name: dsa_worker0: ses.IOMLogCrash:debug]: Encountered a crash in Exception Log on IOM module B SN [XXXXX] FW 0210, channel 0b.00.99 shelf ID 0 shelf SN [XXXXX].
Mon Sep 16 02:34:07 JST [node_name: storlog_admin: sla.shelf.message:debug]: params: {'type': 'SEVERITY', 'log': 'Thu Jan 1 00:00:00 1970 ( 0+00:00:00.475); 02000093; U?; HAL; hal; 04; Module Reboot: Startup type 5-Crash reset'}
Mon Sep 16 02:34:07 JST [node_name: storlog_admin: sla.shelf.message:debug]: params: {'type': 'SEVERITY', 'log': 'Thu Jan 1 00:00:00 1970 ( 0+00:00:00.683); 0200013D; U?; HAL; hal; 02; Failure info:Cause: 00802808, PC: c00eacec, . Thread i2cipcwork 0'}
- Messages displayed in
SHELF-LOG-IOM.GZ:
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.475); 02000027; U?; HAL; hal; 04; NDU Data Invalid.
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.475); 02000093; U?; HAL; hal; 04; Module Reboot: Startup type 5-Crash reset
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.475); 02000186; U?; HAL; hal; 04; Module Reboot: Latched power registers - EBOD = EF, ACP = EF
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.475); 0200011E; U?; HAL; hal; 02; Canister CPLD POST passed
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.475); 02000120; U?; HAL; hal; 02; Canister CPLD: V24
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.656); 01000001; U?; CLI; cli; 02; Failed to bind CLI command: gpio_set_bit, status 4
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.683); 0200013C; U?; HAL; hal; 02; Reboot after software crash.
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.683); 0200013D; U?; HAL; hal; 02; Failure info:Cause: 00802808, PC: c00eacec, . Thread i2cipcwork 0
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.683); 0200013E; U?; HAL; hal; 02; Failed firmware version: 0210, Code Image B
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.683); 020001E3; U?; HAL; hal; 02; Sideband CPLD: V11