IOM reboots after software crash
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- Category:
- fas-systems
- Specialty:
- HW
- Last Updated:
- 5/15/2025, 10:28:55 AM
Applies to
- ONTAP 9
- I/O module (IOM)
- DS212C
Issue
- Autosupport reports the following alerts due to IOM rebooting.
HA Group Notification from Node01 (SHELF COOLING UNIT FAILED) ERROR
HA Group Notification from Node01 (DISK REDUNDANCY FAILED) ERROR
EMSreports that IOM reboot following sofrware crash:
Thu Aug 15 22:47:49 +0900 [Node-01: storlog_admin: sla.shelf.message:debug]: params: {'type': 'SEVERITY', 'log': 'Thu Jan 1 00:00:00 1970 ( 0+00:00:00.498); 02000093; U?; HAL; hal; 04; Module Reboot: Startup type 5-Crash reset'}
Thu Aug 15 22:47:49 +0900 [Node-01: storlog_admin: sla.shelf.message:debug]: params: {'type': 'SEVERITY', 'log': 'Thu Jan 1 00:00:00 1970 ( 0+00:00:00.705); 0200013D; U?; HAL; hal; 02; Failure info:Client "i2cTransport 0" triggered wdg. tNow:144134120, tLast:144054059, interval:80000, failed:0'}
- Messages displayed in
SHELF-LOG-IOM.GZ:
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.496); 02000027; U?; HAL; hal; 04; NDU Data Invalid.
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.496); 02000093; U?; HAL; hal; 04; Module Reboot: Startup type 5-Crash reset
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.496); 02000186; U?; HAL; hal; 04; Module Reboot: Latched power registers - EBOD = EF, ACP = EF
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.496); 0200011E; U?; HAL; hal; 02; Canister CPLD POST passed
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.496); 02000120; U?; HAL; hal; 02; Canister CPLD: V24
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.677); 01000001; U?; CLI; cli; 02; Failed to bind CLI command: gpio_set_bit, status 4
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.704); 0200013C; U?; HAL; hal; 02; Reboot after software crash.
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.705); 0200013D; U?; HAL; hal; 02; Failure info:Cause: 10800408, PC: 5c13170c, . Thread i2cipcwork 3
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.705); 0200013E; U?; HAL; hal; 02; Failed firmware version: 0120, Code Image A
Thu Jan 1 00:00:00 1970 ( 0+00:00:00.705); 020001E3; U?; HAL; hal; 02; Sideband CPLD: V11
