How does NetApp ensure the integrity of data on returned disks?
Applies to
Disk Drives
Answer
While handling Return Merchandise Authorization (RMA) disks:
- NetApp has established procedures for the management of Hard Disk Drives returned through the RMA process from the point of shipment through testing, overwriting, and final disposition.
- At no point in this process do any NetApp or NetApp-contracted personnel access customer data residing on a returned drive.
Additional Information
For more information regarding this process, refer to the Hard Disk Drive RMA & Data Overwriting Process page.