Disk Drives While handling Return Merchandise Authorization (RMA) disks: NetApp has established procedures for the management of Hard Disk Drives returned through the RMA process from the point of shi...Disk Drives While handling Return Merchandise Authorization (RMA) disks: NetApp has established procedures for the management of Hard Disk Drives returned through the RMA process from the point of shipment through testing, overwriting, and final disposition. At no point in this process do any NetApp or NetApp-contracted personnel access customer data residing on a returned drive. For more information regarding this process, refer to the Hard Disk Drive RMA & Data Overwriting Process page.
Missing product labels can be obtained at UPS Returns On The Web typically 24 hours after or later after the PREQ was delivered. Note: After entering the PREQ number, if the website says Invalid PREQ#...Missing product labels can be obtained at UPS Returns On The Web typically 24 hours after or later after the PREQ was delivered. Note: After entering the PREQ number, if the website says Invalid PREQ#/Country, then please try again after 24 hrs. It can take up to 24 - 48 hours for the PREQ number to get updated on the website. Please contact UPS for collection on the telephone number provided in the AWB and quote NetApp account number ”167-389”.
Node added to the cluster with API /json-rpc/8.2?method=AddNodes&pendingNodes=[x]&autoInstall=false After node is being added to the cluster: Error in NetApp SolidFire Active IQ Details: 10 drive(s) w...Node added to the cluster with API /json-rpc/8.2?method=AddNodes&pendingNodes=[x]&autoInstall=false After node is being added to the cluster: Error in NetApp SolidFire Active IQ Details: 10 drive(s) with state: "UnlockFailedNoKey" driveID: <list of driveIDs>. All drives showing capacity of 0 GB under the (failed) drive list in Active IQ In kern.log the drives are showing I/O errors on sector 0 When removing the failed drives from the cluster, they re-appear after refreshing the page
Applies to Broadcom Ethernet Switches BES-53248 (X190005, X190005R) BES-53248-B (X190005-B, X190005R-B) Return Materials Authorization (RMA) Dead on Arrival (DOA) Description Learn how to return a fau...Applies to Broadcom Ethernet Switches BES-53248 (X190005, X190005R) BES-53248-B (X190005-B, X190005R-B) Return Materials Authorization (RMA) Dead on Arrival (DOA) Description Learn how to return a faulty BES-53248 or BES-53248-B switch Understand the 15-day return policy, the condition requirements for the switch, and the implications of missing the return window, such as suspended support and invoicing
