Skip to main content
NetApp Knowledge Base

FAN appears as  NOT_PRESENT due to sensor issue

  1. Last updated
  2. Save as PDF
Views:
213
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • FAS8200
  • ONTAP 9

Issue

  • CriticalFruNotPresentAlert reported for a FAN module in the SYSTEM-HEALTH-ALERT AutoSupport section (::> system health alert show).
  • CriticalFruNotPresentAlert messages in EMS. Example:

[Node_name: cphmd: hm.alert.raised:alert]: Alert Id = CriticalFruNotPresentAlert , Alerting Resource = Fan1#0xxxxxxxx raised by monitor chassis

  • FAN NOT_PRESENT in "::> system chassis fru show" output. Example:

Chassis ID          FRU        Type     State       Nodes Sharing the FRU
------------------- ---------- -------- ----------- -----------------------
0xxxxxxxxxxx        Fan1       fan      NOT_PRESENT  Node_Name

  • FAN or sensor reading are not visible in the following AutoSupport section:
    • SP_Latest_IPMI
    • Platform Sensor
    • Environment
    • Sysconfig _m
    • SP-LATEST-SYSLOG
  • Dropped packets seen on the receiving section of the Service Processor (SP) network interface

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.