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Drive in "DEVICE OFF" state

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hw
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Applies to

  • Multiple versions of ONTAP 9
  • DS224-12 

Issue

  • System alerts as "Shelf component is in non-normal state"
  • Disk status shows as "DEVICE OFF" 
  • Example:

STORAGE-FAULT

Channel: 0b
Shelf: 12
Shelf Type: DS224-12
Product Serial Number: SHFGD1939000057
Module Type: IOM12

Disk Elements:
Element Status                  Status Bytes  Status Descriptions
  0 [Bay  0]: OK                01,00,00,00
  1 [Bay  1]: OK                01,01,00,00
  ...
  23 [Bay 23]: NONCRITICAL       03,17,00,10   DEVICE OFF

  • Issue persists post reseating the drive

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