Skip to main content
NetApp Knowledge Base

Drive in "DEVICE OFF" state

  1. Last updated
  2. Save as PDF
Views:
125
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • Multiple versions of ONTAP 9
  • DS224-12 

Issue

  • System alerts as "Shelf component is in non-normal state"
  • Disk status shows as "DEVICE OFF" 
  • Example:

STORAGE-FAULT

Channel: 0b
Shelf: 12
Shelf Type: DS224-12
Product Serial Number: SHFGD1939000057
Module Type: IOM12

Disk Elements:
Element Status                  Status Bytes  Status Descriptions
  0 [Bay  0]: OK                01,00,00,00
  1 [Bay  1]: OK                01,01,00,00
  ...
  23 [Bay 23]: NONCRITICAL       03,17,00,10   DEVICE OFF

  • Issue persists post reseating the drive

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.