Skip to main content
NetApp Knowledge Base

CHASSIS OVER TEMPERATURE SHUTDOWN - AutoSupport Message

  1. Last updated
    Mar 18, 2025
  2. Save as PDF
Views:
6,269
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
HW
Last Updated:
3/18/2025, 4:51:33 PM

Applies to

Event Summary

[node02: env_mgr: callhome.chassis.hitemp:error]: Call home for CHASSIS OVER TEMPERATURE

The above message appears when the chassis temperature is too hot.

  • The message appears just before system shutdown and indicates a potential environmental problem or faulty hardware in the system, such as a fan failure or a malfunctioning temperature sensor.
  • Systems should be in a data center with ambient temperatures within the operating range of the system. Check Hardware Universe for the specific platform requirements.

Validate

Event log
  • Run event log show -severity * -Message-name *temperature*

[node01: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: Midplane 4 Temp is warning high (47 C).
[node01: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: Midplane 3 Temp is warning high (47 C).
[node01: env_mgr: callhome.chassis.hitemp:error]: Call home for CHASSIS OVER TEMPERATURE

[node01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Temperature critical)
[node01: env_mgr: monitor.shutdown.chassisOverTemp:EMERGENCY]: Chassis temperature is too hot: Ambient temperature is warning high. System will be shutdown in 2 minutes[node01: env_mgr: monitor.chassisTemperature.ok:notice]: Chassis temperature is ok.

[node02: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: Midplane 4 Temp is warning high (47 C).
[node02: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: Midplane 3 Temp is warning high (47 C). [node01: dsa_worker3: callhome.shlf.overtemp:error]: Call home for SHELF OVER TEMPERATURE 43 C (109 F)
[node01: dsa_worker3: ses.status.temperatureError:critical]: DS4246 (S/N SHJMS000000011A) shelf 0 on channel 0a temperature error for Temperature sensor 1: critical status; overtemperature failure. Current temperature: 43 C (109 F). This module is on the front of the shelf on the left, on the OPS panel.

[node01: env_mgr: monitor.shutdown.chassisOverTemp:critical]: Chassis temperature is too hot: System will be shutdown in 2 minutes

Resolution

  1. Check the data center temperature. If the cooling systems are working correctly:
  2. Best practice is to upgrade the SP/BMC firmware to the latest versions because the alert could be due to a firmware issue: Steps to update ONTAP's  Service Processor (SP) or Baseboard Management Controller (BMC)
  3. Follow How to boot a node after a power loss or a high-temperature shutdown in ONTAP

 

  • If the issue persists and the data center temperature is verified within the accepted operating range, contact Support

The solution might require a part replacement. Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for further assistance.

Additional Information

Data ONTAP 8 7-Mode: CHASSIS OVER TEMPERATURE SHUTDOWN AutoSupport message

 

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.