BIOS upgrade error: Failed to save Primary Image to Backup flash device
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- 3,490
- Visibility:
- Public
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- Category:
- fas-systems
- Specialty:
- hw
- Last Updated:
- 4/22/2025, 2:41:20 AM
Applies to
- AFF A300
- AFF A320
- AFF A200
- AFF A220
- AFF A700s
- FAS 8200
- BIOS update
- Manual
- ANDU
Issue
- Updating the BIOS firmware from ONTAP manually/ANDU fails
- From console logs:
New BIOS version: 11.15
New LOADER version: 6.0.14
Enabling write access to the flash ME region...
ME region - write access enabled.
Saving Primary Image to Backup flash device
fail unlocking memory
Failed. -4 bytes written: I/O error
Failed to save Primary Image to Backup flash device. Programming of Primary aborted
Automatic firmware update skipped (update_flash command failed).
Warning: The boot media contains a newer firmware image (11.15).
Please run 'update_flash' at the Loader prompt to update your
system firmware (11.11).
- Upgrading from the LOADER prompt results in similar errors:
New BIOS version: 11.15
New LOADER version: 6.0.14
Enabling write access to the flash ME region...
ME region - write access enabled.
Saving Primary Image to Backup flash device
-------------------------------------------------------
---------.+**** Flash verify failed. ****
Failed. -4 bytes written: I/O error
Failed to save Primary Image to Backup flash device. Programming of Primary aborted
*** command status = I/O error(-4)
-
If performing an Automated Non-Disruptive Upgrade (ANDU), the upgrade is paused because the partner
is not in a "waiting for giveback
::> cluster image show-update-progress
Estimated Elapsed
Update Phase Status Duration Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks completed 00:10:00 00:00:35
Data ONTAP updates paused-on-error 01:23:00 00:37:18
Details:
Node name Status Status Description
-------------------- ----------------- --------------------------------------
node-01 waiting
node-02 failed Error: Node "node-02" is not in
"waiting for giveback" state.
Action: Use the "storage failover
show" to verify that node
"node-02" is in one of the
following states: "waiting for
giveback" or "connected".
