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BIOS upgrade error: Failed to save Primary Image to Backup flash device

  1. Last updated
    May 22, 2025
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Category:
fas-systems
Specialty:
HW
Last Updated:
5/22/2025, 3:33:17 AM

Applies to

  • AFF A300
  • AFF A320
  • AFF A200
  • AFF A220
  • AFF A700s
  • FAS 8200
  • BIOS update
    • Manual
    • ANDU

Issue

New BIOS version: 11.15
New LOADER version: 6.0.14
Enabling write access to the flash ME region...
ME region - write access enabled.
Saving Primary Image to Backup flash device
fail unlocking memory
Failed. -4 bytes written: I/O error
Failed to save Primary Image to Backup flash device. Programming of Primary aborted
Automatic firmware update skipped (update_flash command failed).

Warning: The boot media contains a newer firmware image (11.15).
Please run 'update_flash' at the Loader prompt to update your
system firmware (11.11).

New BIOS version: 11.15
New LOADER version: 6.0.14
Enabling write access to the flash ME region...
ME region - write access enabled.
Saving Primary Image to Backup flash device
-------------------------------------------------------
---------.+**** Flash verify failed. ****
Failed. -4 bytes written: I/O error
Failed to save Primary Image to Backup flash device.  Programming of Primary aborted
*** command status = I/O error(-4)

  • If performing an Automated Non-Disruptive Upgrade (ANDU), the upgrade is  paused because the partner is not in a "waiting for giveback

::> cluster image show-update-progress 
                                             Estimated         Elapsed
Update Phase         Status                   Duration        Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks    completed                00:10:00        00:00:35
Data ONTAP updates   paused-on-error          01:23:00        00:37:18
 
Details:
 
Node name            Status            Status Description
-------------------- ----------------- --------------------------------------
node-01         waiting
node-02         failed            Error: Node "node-02" is not in
                                       "waiting for giveback" state.
                                       Action: Use the "storage failover
                                       show" to verify that node
                                       "node-02" is in one of the
                                       following states: "waiting for
                                       giveback" or "connected".

  • Performing system power cycle from SP doesn't resolve the issue.

 

 

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