Node fails to boot due to BIOS upgrade error (I/O error -4)
Applies to
- ONTAP 9
- AFF A300
- FAS8200
- Controller
Issue
- Following entries are observed in the EMS logs where the ANDU unexpectedly entered a paused state:
[?] Mon May 11 11:50:51 +0800 [clusterA-1b: upgrademgr: upgrademgr.update.pausedErr:error]: The automated update of the cluster has been paused due to the following reason: Node "clusterA-2b": Error: {Node "clusterA-2a" is not in "waiting for giveback" state.}, Action: {Use the "storage failover show" to verify that node "clusterA-2a" is in one of the following states: "waiting for giveback" or "connected".}....[?] Mon May 11 11:50:51 +0800 [clusterA-1b: notifyd: callhome.andu.pausederr:alert]: params: {'subject': 'AUTOMATED NDU PAUSED ON NODE: clusterA-2b', 'epoch': '01f15167-cf3f-4981-aaf2-3131d365fc51'}- From the SP-LATEST-CONSOLE-LOG, the node halts with the following error::
New BIOS version: 11.20
New LOADER version: 6.0.17
Enabling write access
to the flash ME region...
ME region - write access enabled.
Saving Primary Image to Backup flash device
fail unlocking
memory
Failed. -4 bytes written: I/O error
Failed to save Primary Image to Backup flash device. Programming of Primary aborted
***
command status = I/O error(-4)
- Booting with backup ONTAP image (using
system reset backupfrom SP) doesn't help in booting the node.