AFF A250 HIC2 Temp0 failed

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Category:: aff-series

Specialty:: hw

Last Updated:

Applies to

AFF A250
X1152

Issue

After ONTAP upgrade node reports chassis temperature is too high

[Node-01:monitor.globalStatus.critical:EMERGENCY]: Chassis temperature is too high..

PLATFORM-SENSORS.XML shows unreadable sensor

Working Card:

HIC1_TEMP0       | 55.000     | degrees C  | ok    | 1.000     | 3.000     | 5.000     | 101.000   | 103.000   | 105.000

HIC1_TEMP1       | 57.000     | degrees C  | ok    | 1.000     | 3.000     | 5.000     | 101.000   | 103.000   | 105.000

Impaired Card Failing TEMP0:

HIC2_TEMP0       | na         | degrees C  | na    | 1.000     | 3.000     | 5.000     | 101.000   | 103.000   | 105.000

HIC2_TEMP1       | 53.000     | degrees C  | ok    | 1.000     | 3.000     | 5.000     | 101.000   | 103.000   | 105.000

Impaired Card Failing TEMP1:

HIC2_TEMP0      | 52.000      | degrees C  | ok    | 1.000     | 3.000     | 5.000     | 101.000   | 103.000   | 105.000

HIC2_TEMP1      | na          | degrees C  | na    | 1.000     | 3.000     | 5.000     | 101.000   | 103.000   | 105.000

SP event log shows degraded speed on NIC in slot 2

617 | 02/13/2024 | 19:42:41 | Temperature #0x10 | Lower Non-recoverable going low

618 | OEM record ee | Device Bus: 117 Dev: 0 Fun: 0 (slot 2) Failed to train at max link speed/width, retraining cycle 0

- Expected GEN1, actual GEN1

- Expected x16, actual x8

Ports missing from NIC in SYSCONFIG-A

slot 2: Quad 10G/25G Ethernet Controller CX5-Mezz e2a MAC Address: d0:39:ea:52:c8:5f (auto-unknown-fd-down) e2b MAC Address: d0:39:ea:52:c8:60 (auto-unknown-fd-down) Device Type: CX5 PSID(NAP0000000014) Firmware Version: 16.26.4012 Part Number: 111-04587 Hardware Revision: B0 Serial Number: 032249003452