Skip to main content
NetApp Knowledge Base

CONTAP-302921: New drive firmware to mitigate medium errors on some *WUH72* and *WPSCE* model Drives

  1. Last updated
    Apr 11, 2025
  2. Save as PDF
Views:
66
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:
4/11/2025, 12:09:05 AM

Issue

Some drives in the model table below with power-on hours (POH) over 3 years are
susceptible to excessive medium errors and may report a SMART TRIP (1/5d/90).
The following table lists the part numbers and identification strings of the affected drives:
E-Series Drive Models
Part Number Model Number Capacity New Firmware
-----------------------------------------------------------
E-X4146A WUH721818AL5204 18TB NE04
E-X4147A WUH721818AL5204 18TB NE04
 
ONTAP Drive Models
Part Number Model Number Capacity New Firmware
-----------------------------------------------------------
X387 X387_WPSCE16TA07 16TB NA02
X388 X388_WPSCE16TA07 16TB NA02

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.