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CHW-1892: AFF A800 BMC API reachability errors after fw upgrade from 10.8 to 10.9

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Category:
ontap-9
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hw
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Issue

  • After a BMC firmware update to version 10.9, 'system node autosupport manifest show -node * -body-file platform-sensors.xml' outputs are similar to:
    --The Service Processor on node "node_name" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
  • Output for 'system service-processor api-service check -node node_name' indicates error:
    --Node: node_name
    --Port: 50000
    --Local Private IPv4: failed (192.0.2.81) (ping failed)
    --Local Public IPv4: ok (<BMC_IP>)
  • BMC outputs for 'bmc status -d' are similar to:
    --[kern_servprocd:info:7973] bmc_set_privlanconfig_to_chip:return err(-1)
    --[kern_servprocd:info:7973] bmc_set_privlanconfig_to_chip: netmask set failed
    --[kern_servprocd:info:7973] 0x808cd4e00: 0: ERR: Servprocd::SPConfig: manage_ipmi_tasks : Failed to set BMC priv lan.
    --[kern_servprocd:info:7973] 0x808cd4e00: 0: ERR: Servprocd::SPConfig: manage_ipmi_tasks : GET priv LANCONFIG : Network config from BMC 0.0.0.0 0.0.0.0

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