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Remote support tunnel command fails when proxy configured

  1. Last updated
    Sep 15, 2020
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Category:
element-software
Specialty:
solidfire
Last Updated:
9/15/2020, 2:57:35 AM

Applies to

  • NetApp Element Software 11.0 and later

Issue

In some instances remote support tunnel command fails when proxy is configured as below;

# rst -r sfsupport.solidfire.com -u element -p 1234
<DATE TIME> socat[25178] E PROXY: 3 parameters required
ssh_exchange_identification: Connection closed by remote host

 

 

 

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