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    • How to change the NTP server on a SolidFire/HCI Management Node
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_change_the_NTP_server_on_a_SolidFire_HCI_Management_Node
      Applies to Management Node versions 11.3 and later Description This article describes how to update the NTP settings on a management node
    • "This content couldn't be loaded" in HCC Firmware upgrade
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/This_content_couldn_t_be_loaded_in_HCC_Firmware_upgrade
      Applies to NetApp Hybrid Cloud Control (HCC) Up to management services 2.18 Error on HCC upgrade page - both in Storage / Compute Firmware tabs: This content couldn't be loaded. Refresh the page to tr...Applies to NetApp Hybrid Cloud Control (HCC) Up to management services 2.18 Error on HCC upgrade page - both in Storage / Compute Firmware tabs: This content couldn't be loaded. Refresh the page to try again. If the problem persists, contact your technical support engineer. The 'Compute Firmware' tab can a long time to appear or is not appearing at all In the right upper corner there is also a cloud icon marked as "Offline" Cluster not reporting into NetApp SolidFire Active IQ
    • CVE-2021-3156 - Is NetApp SolidFire and HCI Management Node vulnerable?
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/CVE-2021-3156_Is_NetApp_SolidFire_and_HCI_Management_Node_vulnerable
      Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information ...Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information Fix will be included in Management Services release v2.18 (ETA April 2021) Disable SSH manually: https:/<mNodeIP>:442/json-rpc/10.3?method=DisableSsh Re-enable SSH: https://<mNodeIP>:442/json-rpc/10.3?method=EnableSsh
    • Upgrade process of the mNode Management Services got stuck
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Upgrade_process_of_the_mNode_Management_Services_got_stuck
      Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck ...Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck "error": "update.inProgress", "message": "Update in progress", "service": "MNode-Api-Service"
    • How to change the hostname of a Management Node (mNode)
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_change_the_hostname_of_a_Management_Node_mNode
      Applies to Element Management Node (mNode) 11.3 and above Management Services Description This article describes the process of changing the hostname of a Management Node.
    • How To Upgrade a SolidFire Management Node's Version (Not Management Services)
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_To_Upgrade_a_SolidFire_Management_Node_s_Version_Not_Management_Services
      Applies to NetApp SolidFire Storage Nodes NetApp H Series Storage Nodes NetApp Element Software v12.3 and up Description The following steps below will walk you through performing an in-place SolidFir...Applies to NetApp SolidFire Storage Nodes NetApp H Series Storage Nodes NetApp Element Software v12.3 and up Description The following steps below will walk you through performing an in-place SolidFire Management Element version upgrade of the Management Node (mNode). Note: If you are updating your management node to version 12.5 or later, you need management services 2.21.61 or later to proceed.
    • Element Software Download Agreement Boxes Greyed Out
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Element_Software_Download_Agreement_Boxes_Greyed_Out
      Applies to NetApp Element Software NetApp HCI Software Description After revisiting the NetApp Element Software download page from any type of web browser and selecting your desired version to downloa...Applies to NetApp Element Software NetApp HCI Software Description After revisiting the NetApp Element Software download page from any type of web browser and selecting your desired version to download, the next page disclaimer boxes " I have read the Caution/MustRead " and " I have read the Enduser License Agreement " are greyed out not allowing the boxes to be checked off.
    • SolidFire Management Node Element Software Upgrade Hangs
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/SolidFire_Management_Node_Element_Software_Upgrade_Hangs
      Applies to NetApp SolidFire Storage Nodes NetApp H Series Storage Nodes NetApp Element Software version 12.3 Issue When upgrading the management Element software from version 12.3 to version 12.5, cus...Applies to NetApp SolidFire Storage Nodes NetApp H Series Storage Nodes NetApp Element Software version 12.3 Issue When upgrading the management Element software from version 12.3 to version 12.5, customers may hit a hang condition at the point shown below.
    • SSH from management node to NetApp SolidFire or HCI storage node fails after enabling FIPS
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/SSH_from_management_node_to_NetApp_SolidFire_or_HCI_storage_node_fails_after_enabling_FIPS
      Applies to NetApp Management Node (mNode) version Element 11.1 or earlier NetApp HCI NetApp SolidFire NetApp Element Software Issue After enabling FIPS on storage nodes, SSH connection from management...Applies to NetApp Management Node (mNode) version Element 11.1 or earlier NetApp HCI NetApp SolidFire NetApp Element Software Issue After enabling FIPS on storage nodes, SSH connection from management node to storage node fails with "Disconnecting: Packet Corrupt" An SSH directly to Storage Node also fails with "Incoming packet was garbled on decryption". Example screenshots of these outputs can be found at additional information.
    • How to disable proxy configuration at Element software?
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_disable_proxy_configuration_at_Element_software
      Applies to NetApp Element software 11.3 and later Management node (mNode) Description This article describes how to disable existing proxy configuration from Element software which is configured at th...Applies to NetApp Element software 11.3 and later Management node (mNode) Description This article describes how to disable existing proxy configuration from Element software which is configured at the mNode
    • setup-mnode fails with: Error registering storage asset. - Host IP could not be determined
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/setup_mnode_fails_with__Error_registering_storage_asset_Host_IP_could_not_be_determined
      Applies to Element Issue setup-mnode fails with: Error registering storage asset. - Host IP could not be determined