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E-Series data/parity mismatch on volume - AutoSupport Message

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Applies to

  • NetApp E-Series
  • SANtricity OS

Event Summary

  • MAJOR-EVENT-LOG (Support > Event log in SANtricity System Manager) reports data/parity mismatch
  • This opens an automatic AutoSupport case with summary:

EDATAI:E-Series Notification from <ARRAY_NAME> (Data/parity mismatch on volume) CRITICAL

Validate

Verify MAJOR-EVENT-LOG (Support > Event log in SANtricity System Manager) if the following error is reported:

Example:

Event type: 200A
Event category: Error
Priority: Critical
Description: Data/parity mismatch on volume
Event specific codes: 0/0/0
Component type: Volume
Component location: Volume <VOLUME>

Resolution

  1. Identify the volume that is affected (see example in Validate section)
  2. Download the SMCLI software: How to run CLI scripts and commands for systems running 11.60 and 11.70 firmware

Note: For versions pre 11.60, SANtricity Storage Manager needs to be installed which has the script editor functionality

  1. Follow the steps described in the following articles as applicable to repair the data/parity mismatch:
    1. Using CLI on systems running pre-11.80 OS: How to check/repair volume parity errors on E-Series arrays running pre-11.80 OS
    2. Using API on systems running 11.80 or newer OS: How to check/repair volume parity errors on E-Series arrays running 11.80 or newer OS via API
    3. Using CLI on systems running 11.80 or newer OS: How to check/repair volume parity errors via CLI on E-Series arrays running 11.80 or newer

Note: For the event Isolation of drive causing redundancy mismatch, refer to E-Series "Isolation of drive causing redundancy mismatch" - AutoSupport Message

Additional Information

E-Series Data Integrity Related Events

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.